iAdvize Outage History
iAdvize is up right nowPingoru has recorded 53 incidents for iAdvize: 16 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 3 | 18 of 532 (3%) |
Incidents, newest first
Notice October 21, 2026 PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 17h 57m
Started Oct 21, 2026, 02:08 PM UTC· resolved Oct 22, 2026, 08:05 AM UTC
- monitoring Oct 21, 2026, 02:08 PM UTC
PHP has announced security fixes for two vulnerabilities, CVE-2026-109618 and CVE-2026-109619, released on October 21. Our teams are currently reviewing the iAdvize platform. All services are operating normally.
- investigating Oct 21, 2026, 02:12 PM UTC
Our teams are currently reviewing the iAdvize platform.
- investigating Oct 21, 2026, 02:13 PM UTC
We are continuing to investigate this issue.
- identified Oct 21, 2026, 03:50 PM UTC
We are currently updating our applications with the security patches released by the PHP project: https://www.php.net/archive/2026.php#2026-10-21-5
- resolved Oct 22, 2026, 08:05 AM UTC
Last night and this morning, we rolled out emergency updates to the services affected by the vulnerability. All updates went through successfully, and we’re monitoring the platform closely to make sure everything runs normally. On potential exploitation: we haven’t detected any suspicious activity.
Notice October 21, 2026 PHP security vulnerabilities 18m
Started Oct 21, 2026, 12:36 PM UTC· resolved Oct 21, 2026, 12:54 PM UTC
- identified Oct 21, 2026, 12:36 PM UTC
Vulerabilities detected in PHP components of the solution.
- identified Oct 21, 2026, 12:36 PM UTC
We are continuing to work on a fix for this issue.
Major October 12, 2026 P1 - Impossible to open conversation –
Started Oct 12, 2026, 07:30 AM UTC· resolved Oct 12, 2026, 07:30 AM UTC
- resolved Oct 12, 2026, 08:06 AM UTC
Disruption to livechat; impossible to create a new conversation - incident lasted from 9:24 to 9:45
Critical August 25, 2026 P0 - Disruption on our platform –
Started Aug 25, 2026, 04:00 PM UTC· resolved Aug 25, 2026, 04:00 PM UTC
- resolved Aug 26, 2026, 08:21 AM UTC
From 18:12 - 18:17 we encountered a global platform disruption.
Major June 17, 2026 P1 - Platform disruption: Knowledge Library & AISA unavailable –
Started Jun 17, 2026, 12:08 PM UTC· resolved Jun 17, 2026, 12:08 PM UTC
- resolved Jun 17, 2026, 12:13 PM UTC
We experienced disruptions on our platform impacting knowledge libraries are not accessible in the admin, and AISA / Conversation Starters are returning empty messages / no responses. From 1:40pm to 2:02pm
Critical April 9, 2026 P0 - Platform disruptions –
Started Apr 09, 2026, 09:58 AM UTC· resolved Apr 09, 2026, 09:58 AM UTC
- resolved Apr 09, 2026, 10:05 AM UTC
We experienced minor slowdowns starting at 11:00. From 11:40, there was a spike in errors: Agents were unable to log in to the desk, no conversations were received, and there were slowdowns on the admin side in particular. The issue has now been resolved, but we continue to monitor the situation. Thank you for your understanding.
Major March 6, 2026 P1 - Copilot Conversation Processing Disruption – AI Shopping Assistant
Started Mar 06, 2026, 11:02 AM UTC· resolved Mar 06, 2026, 11:02 AM UTC
- resolved Mar 06, 2026, 11:02 AM UTC
We experienced a disruption affecting Copilot conversation processing (Duration: 11:05 - 11:25 (UTC) | 20 minutes) due to internal misconfiguration. The issue has been fully resolved. We apologize for any inconvenience and thank you for your patience.
Major February 27, 2026 P1 - Whatsapp conversation processing is blocked 26m Facebook, Facebook Messenger, WhatsApp, SMS
Started Feb 27, 2026, 08:29 AM UTC· resolved Feb 27, 2026, 08:55 AM UTC
- investigating Feb 27, 2026, 08:29 AM UTC
We are currently experiencing an issue with the social channel. You will not be able to send or receive messages in social conversations. We are working on it.
- identified Feb 27, 2026, 08:34 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 27, 2026, 08:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2026, 08:55 AM UTC
This incident has been resolved.
Minor January 29, 2026 P2 - Random errors with our Shopping Assistant –
Started Jan 29, 2026, 02:00 PM UTC· resolved Jan 29, 2026, 02:00 PM UTC
- resolved Jan 30, 2026, 08:21 AM UTC
The Shopping Assistant experienced random disruptions between 2:40 PM and 3:00 PM (CET). Conversations were initiated by visitors, but the Shopping Assistant was not always able to respond systematically. The issue has been identified and fixed. Thank you for your understanding.
Minor January 23, 2026 P2 - Random network connectivity issue between the Shopping Assistant and its knowledge base. –
Started Jan 23, 2026, 12:30 PM UTC· resolved Jan 23, 2026, 12:30 PM UTC
- resolved Jan 23, 2026, 01:22 PM UTC
Our shopping assistant experienced random disruptions between 1:17pm and 1:48pm. Conversations were initiated by visitors, but the Shopping Assistant did not respond consistently. The issue has been identified and fixed. Thank you for your understanding.
Minor December 1, 2025 P2 - Latency in Copilot's response time 2h 5m AI Shopping Assistant
Started Dec 01, 2025, 02:10 PM UTC· resolved Dec 01, 2025, 04:15 PM UTC
- investigating Dec 01, 2025, 02:10 PM UTC
We're currently experiencing some technical issues causing our Copilots to respond slowly. We are investigating.
- investigating Dec 01, 2025, 03:01 PM UTC
We are continuing to investigate the issue.
- monitoring Dec 01, 2025, 03:59 PM UTC
Issue is now mitigated. Copilot is back to normal.
- resolved Dec 01, 2025, 04:15 PM UTC
This incident has been resolved.
Minor November 17, 2025 P2 - It is no longer possible to record a date using the selector in certain reports. 2h 20m Statistics (conversations)
Started Nov 17, 2025, 09:00 AM UTC· resolved Nov 17, 2025, 11:21 AM UTC
- identified Nov 17, 2025, 09:00 AM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 17, 2025, 09:13 AM UTC
A fix is currently being published.
- monitoring Nov 17, 2025, 09:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 17, 2025, 11:21 AM UTC
This incident has been resolved.
Minor October 27, 2025 P3 - Desk agent session issues –
Started Oct 27, 2025, 02:30 AM UTC· resolved Oct 27, 2025, 02:30 AM UTC
- resolved Oct 29, 2025, 03:02 PM UTC
A deployment on Oct 27, 2025 3:21 PM intended to extend Admin session duration to 1 hour unintentionally reduced Desk agent session duration from 1 day to 1 hour. So, Desk agents were forced to re-authenticate hourly until the fix was deployed on Oct 28, 2025 1:57 PM. Sorry for the commotion.
Major October 6, 2025 P1 - Ongoing disruption on Copilot feature and Knowledges ingestion 8h 22m AI Shopping Assistant, Copilot for Agent, Bot service (except AI features)
Started Oct 06, 2025, 07:30 AM UTC· resolved Oct 06, 2025, 03:52 PM UTC
- investigating Oct 06, 2025, 07:30 AM UTC
The copilot feature is facing issues. Message processing is significantly slower. The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down. We suspect a network failure at our LLM provider.
- investigating Oct 06, 2025, 07:36 AM UTC
The issue is identified: Looks like we are facing connexion issues between iAdvize and our LLM provider. We are investigating further.
- identified Oct 06, 2025, 07:38 AM UTC
We are looking for alternatives to restore the platform to normal operation as quickly as possible.
- investigating Oct 06, 2025, 07:42 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 06, 2025, 08:14 AM UTC
We have implemented a solution to mitigate the problem. We are monitoring Copilot.
- identified Oct 06, 2025, 08:27 AM UTC
As we are not seeing any improvement, we are trying to implement another solution to mitigate the issue.
- monitoring Oct 06, 2025, 08:53 AM UTC
The latest correction has been successfully completed. Copilot is back and working as expected.
- resolved Oct 06, 2025, 03:52 PM UTC
This incident has been resolved.
Major September 23, 2025 P1 - Disturbances on conversation flow from social channels 21h 29m Facebook, Message exchange, Facebook Messenger, Conversation closure and 2 more
Started Sep 23, 2025, 11:08 AM UTC· resolved Sep 24, 2025, 08:37 AM UTC
- investigating Sep 23, 2025, 11:08 AM UTC
We are currently experiencing disruptions on our platform affecting its proper functioning. It is difficult to respond to visitors and to close conversations from Social channels.
- monitoring Sep 23, 2025, 11:18 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 23, 2025, 11:34 AM UTC
We are continuing to monitor for any further issues on social channels.
- monitoring Sep 23, 2025, 11:35 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 24, 2025, 08:37 AM UTC
This incident has been resolved.
Major September 18, 2025 P1 - Conversation creation instabilities 1h 29m Chat
Started Sep 18, 2025, 10:13 AM UTC· resolved Sep 18, 2025, 11:43 AM UTC
- investigating Sep 18, 2025, 10:13 AM UTC
We are currently facing an issue. The creation of conversations is impacted
- identified Sep 18, 2025, 10:17 AM UTC
The issue has been identified, and a fix is currently being deployed.
- monitoring Sep 18, 2025, 10:35 AM UTC
A fix has been implemented. We are monitoring the solution.
- resolved Sep 18, 2025, 11:43 AM UTC
This incident has been resolved.
Major September 8, 2025 P1 - General instabilities 2h 59m Conversation views, Message exchange, Conversation closure, Conversation transfer and 2 more
Started Sep 08, 2025, 07:49 AM UTC· resolved Sep 08, 2025, 10:49 AM UTC
- investigating Sep 08, 2025, 07:50 AM UTC
We are currently facing an issue. The creation of conversations is impacted Handling conversations in the Desk might be impacted too
- identified Sep 08, 2025, 07:59 AM UTC
The issue has been identified, and a fix is currently being deployed.
- monitoring Sep 08, 2025, 08:07 AM UTC
A fix has been implemented. We are monitoring the solution.
- resolved Sep 08, 2025, 10:49 AM UTC
On 07/09 (07:01–07:18 CET) and 08/09 (09:37–09:55 CET), the iAdvize platform experienced instability due to issues with our networking service. 07/09: The platform (Admin, Desk, Livechat) was unavailable. Services were restored after a restart. 08/09: Livechat and Desk were unstable. Admin remained operational. Services were restored after a system reboot. Everything is now fully operational. We are reinforcing our systems to avoid a recurrence. We sincerely apologize for the inconvenience caused.
Minor August 20, 2025 P2 - Limited Bot Presence – Engagement Notification, Distribution settings, Bot service (except AI features)
Started Aug 20, 2025, 01:57 PM UTC· resolved Aug 20, 2025, 01:57 PM UTC
- resolved Aug 20, 2025, 01:57 PM UTC
Between August 19th 16:48 and August 20th 10:45, we experienced a disruption that affected the availability of certain Bots (Copilot + Workflow). Due to a technical issue in the synchronization process, certain Bots were incorrectly shown as unavailable. This impacted only a subset of our clients, where some engagement notifications were not displayed, and conversation creation was reduced. The issue was resolved on August 20th at 10:45 by restarting the impacted services. We are adding automated monitoring and restart mechanisms to prevent this from happening again and to ensure faster recovery in case of future incidents. We sincerely apologize for the inconvenience caused, and thank you for your understanding.
Major July 3, 2025 P1 - Notification not showing on websites 42m Engagement Notification
Started Jul 03, 2025, 07:12 AM UTC· resolved Jul 03, 2025, 07:54 AM UTC
- investigating Jul 03, 2025, 07:12 AM UTC
We are currently facing an issue. Notification won't display on websites
- investigating Jul 03, 2025, 07:14 AM UTC
We are continuing to investigate this issue.
- identified Jul 03, 2025, 07:16 AM UTC
The issue has been identified and a fix is deployed.
- identified Jul 03, 2025, 07:20 AM UTC
The issue is resolved. We are monitoring the whole solution.
- monitoring Jul 03, 2025, 07:35 AM UTC
The latest patch is released. We are monitoring the solution.
- resolved Jul 03, 2025, 07:54 AM UTC
The issue is resolved.
Major June 19, 2025 P1 - Copilots are not responding & conversation instability 2h AI Shopping Assistant, Statistics (conversations)
Started Jun 19, 2025, 01:45 PM UTC· resolved Jun 19, 2025, 03:45 PM UTC
- investigating Jun 19, 2025, 01:45 PM UTC
We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause
- monitoring Jun 19, 2025, 01:49 PM UTC
We found the root cause of the issue. Yet, a fix is live. All is working normally. We keep monitoring the production.
- resolved Jun 19, 2025, 03:45 PM UTC
This incident has been resolved.
Major June 19, 2025 P1 - Copilots are not responding & conversation report instability 17m AI Shopping Assistant, Statistics (conversations)
Started Jun 19, 2025, 08:39 AM UTC· resolved Jun 19, 2025, 08:57 AM UTC
- investigating Jun 19, 2025, 08:39 AM UTC
We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause
- monitoring Jun 19, 2025, 08:45 AM UTC
We found the root cause of the issue. Yet, a fix is live. All is working normally. We keep monitoring the production.
- resolved Jun 19, 2025, 08:57 AM UTC
This incident has been resolved.
Minor May 31, 2025 P2 - stats indexing problem 1h 38m Statistics (conversations)
Started May 31, 2025, 12:57 PM UTC· resolved May 31, 2025, 02:36 PM UTC
- investigating May 31, 2025, 12:57 PM UTC
We are facing an issue related to the stats. Some of them won't update for now. We are currently working on this.
- investigating May 31, 2025, 01:10 PM UTC
We are still performing actions to resolve the stats indexation issue.
- investigating May 31, 2025, 01:31 PM UTC
We are performing new actions to mitigate the issue. The root cause is partially found.
- monitoring May 31, 2025, 01:47 PM UTC
All stats are now displayed. We are monitoring now.
- monitoring May 31, 2025, 02:29 PM UTC
We are continuing to monitor for any further issues.
- resolved May 31, 2025, 02:36 PM UTC
The issue is resolved
Major May 22, 2025 P1 - Copilots are not responding 34m AI Shopping Assistant, Copilot for Agent, Bot service (except AI features)
Started May 22, 2025, 08:30 AM UTC· resolved May 22, 2025, 09:04 AM UTC
- investigating May 22, 2025, 08:30 AM UTC
We are having a production issue right now, the bots are not able to reply to visitors, we are currently investigating the cause
- monitoring May 22, 2025, 08:41 AM UTC
We found the root cause of the issue. Yet, a fix is live. All is working normally. We keep monitoring the production.
- resolved May 22, 2025, 09:04 AM UTC
This incident has been resolved.
Major May 6, 2025 P1 - Impossiblity for Visitors and Agents to start a video conversation 17m Video
Started May 06, 2025, 04:57 PM UTC· resolved May 06, 2025, 05:14 PM UTC
- investigating May 06, 2025, 04:57 PM UTC
Please know that the video stream conversations between Visitors and Agents are out of order. We are investigating the issue.
- identified May 06, 2025, 05:06 PM UTC
The issue has been identified and a fix is being fixed.
- resolved May 06, 2025, 05:14 PM UTC
This incident has been resolved.
Major April 14, 2025 P1 - Impossibility for visitors to create a conversation –
Started Apr 14, 2025, 03:31 PM UTC· resolved Apr 14, 2025, 03:31 PM UTC
- resolved Apr 14, 2025, 03:38 PM UTC
A brief 9-minute incident (from 5p.m to 5:09p.m CET) impacted conversation creation, temporarily preventing visitors from reaching agents. The issue was promptly identified and resolved, and services are now fully operational. We are monitoring the situation to ensure continued stability.