Resolved after 7 hours 21 minutes, affecting Management Console, on August 5, 2023.
This incident has been resolved. Dashboards are now updating as they should. You may just need to log out and log back in. If you have any further issues with this, please feel free to reach out to Support at 281-971-2500.
Affected components
Update timeline
- investigating Aug 05, 2023, 04:55 PM UTC
We are investigating this issue. As it stands now, we have determined that if you are impacted, it is only to the Dashboard and Summary Reports. If data is not syncing summary reports may also appear blank. As a temporary solution, please continue to sync manually using 'Get Data' until this has been resolved. Guidance on using the get data function is available here: https://hungerrush.zendesk.com/knowledge/articles/16418186229527/en-us?brand_id=360006566593
- investigating Aug 05, 2023, 08:50 PM UTC
Data is pulling automatically now to the Dashboard and Summary Reports for stores impacted.
- investigating Aug 06, 2023, 12:16 AM UTC
This incident has been resolved. Dashboards are now updating as they should. You may just need to log out and log back in. If you have any further issues with this, please feel free to reach out to Support at 281-971-2500.
- resolved Aug 06, 2023, 12:16 AM UTC
This incident has been resolved.
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