Hotel-Spider experienced a major incident on August 3, 2026 affecting HOTEL-SPIDER EXTRANET and SPIDER-BOOKING WBE, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 12:50 PM UTC
A technical incident is currently impacting the Hotel-Spider platform. We are aware of the problem and we are actively working on getting the situation back to normal. We'll share further updates as soon as possible.
- identified Aug 03, 2026, 02:00 PM UTC
The root cause of the problem has been identified and the impacted database server has been restored. Our system is now catching up with all the updates in the queue. Reservation import and transmissions to the PMS systems are processed successfully again. What you should do: Check any reservations that were made on online platforms (OTAs) since 14:00 today, to make sure that they have been imported. If you have very high occupancy in the coming days, we kindly ask you to check and update availability on the most important OTAs manually. That's because PMS/RMS updates might still be delayed until the queue is fully processed. We apologize for the inconvenience. Please don't hesitate to contact us if you need further assistance. We will publish a final status once everything is 100% back to normal.
- monitoring Aug 03, 2026, 02:24 PM UTC
The fix has been implemented and we are monitoring the results.
- resolved Aug 03, 2026, 03:27 PM UTC
We consider this incident as resolved.