Resolved after 6 hours 31 minutes, on August 12, 2026.
We would like to give the update that all network and server loads are at normal levels and services are stable. If you have any questions or need any urgent assistance with your services, please reach out to us.
Update timeline
- identified Aug 12, 2026, 10:48 PM UTC
We are aware of a few customers experiencing some intermittent disruptions to their services due to higher than normal internet traffic to server nl1-ts105.a2hosting.com. Our infrastructure team are already working on a fix as a priority and we will update those effected shortly. e
- monitoring Aug 13, 2026, 12:53 AM UTC
Following our diagnosis and troubleshooting, our Infrastructure Team has changed the IP address to restore functionality as quickly as possible. For clients using our name servers, no action is required. However, for clients using external name servers, please manually update the DNS records for your affected domains. You can find the new IP address by logging in to your hosting account. We had sent an email to affected clients with further instructions. While we are seeing services return to normal, we will continue to monitor the situation to ensure everything remains stable. If you are still experiencing any difficulties or would like to confirm whether your services are affected, please don't hesitate to contact us.
- resolved Aug 13, 2026, 05:19 AM UTC
We would like to give the update that all network and server loads are at normal levels and services are stable. If you have any questions or need any urgent assistance with your services, please reach out to us.
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