Resolved after 4 hours 58 minutes, on September 7, 2026.
We would like to give the update that network and server loads are at normal levels and services are stable. If you have any questions or need any urgent assistance with your services, please reach out to us.
Update timeline
- monitoring Sep 07, 2026, 11:36 PM UTC
We are aware of a few customers experiencing some intermittent disruptions to their services due to higher than normal internet traffic to server s1048.use1.mysecurecloudhost.com. For a small portion of clients, hosting and website services might be briefly unavailable. Our infrastructure team are currently investigating and working on a fix as a priority.
- monitoring Sep 07, 2026, 11:50 PM UTC
Following our diagnosis and troubleshooting, our Infrastructure Team has changed the IP address for some clients, to restore functionality as quickly as possible. If you are using our name servers, no action is required. However, for clients using external name servers, please manually update the DNS records for your affected domains. You can find the new IP address by logging in to your hosting account. We have also sent an email to affected clients with further instructions. If you are still experiencing any difficulties or would like to confirm whether your services are affected, please don't hesitate to contact us.
- resolved Sep 08, 2026, 04:34 AM UTC
We would like to give the update that network and server loads are at normal levels and services are stable. If you have any questions or need any urgent assistance with your services, please reach out to us.
Your product runs on more than hosting.com
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services