Network Connectivity Issues in Latin America

Update timeline

1. investigating Sep 06, 2026, 01:19 AM UTC

   We are currently investigating intermittent network connectivity affecting customers located in the Latin America (LATAM) region. Impacted users may experience: -Slow loading times when accessing hosted websites -Delays or intermittent errors when logging into cPanel / server management portals -Temporary inability to connect to services Our Infrastructure and Network Engineering teams are actively tracing routing paths and investigating the root cause to ensure full performance. Note: Systems are fully operational outside of LATAM. Further updates will be provided as soon as additional details or a timeline for resolution become available.

2. monitoring Sep 08, 2026, 02:54 PM UTC

   We are aware of reports from a limited number of customers in the Latin America (LATAM) region experiencing intermittent connectivity when accessing our services. Most LATAM networks are connecting to our services without issue. Customers affected by intermittent connectivity, slow loading times, or connection failures are advised to contact their Internet Service Provider (ISP), as they are best positioned to investigate and escalate routing issues affecting their network path. We will continue to monitor the situation; however, resolution of the affected routes will depend on the networks involved.

3. resolved Sep 11, 2026, 10:39 PM UTC

   The connectivity issue affecting the Latin America (LATAM) region has been resolved, and services are operating normally. If you continue to experience connectivity issues, we recommend contacting your Internet Service Provider (ISP) to investigate your network path. If you need additional assistance, please contact our Support team.