Resolved after 1 hour 19 minutes, on September 13, 2026.
Our technicians have confirmed that the issue has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologise again for any of the inconveniences caused. If you have further issues please don't hesitate to reach out to us.
Update timeline
- investigating Sep 13, 2026, 03:33 PM UTC
We are aware of a few customers having intermittent disruptions to services connected to server s4473.fra1.stableserver.net. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, please contact our team as soon as possible.
- monitoring Sep 13, 2026, 04:06 PM UTC
Our Technicians have implemented a fix and are seeing functionality return to normal. We understand how important services are and appreciate your patience during this time. We will continue to monitor to ensure this is fully resolved.
- resolved Sep 13, 2026, 04:52 PM UTC
Our technicians have confirmed that the issue has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologise again for any of the inconveniences caused. If you have further issues please don't hesitate to reach out to us.
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