Resolved after 4 hours 52 minutes, on September 27, 2026.
We would like to give the update that network and server loads are at normal levels and services are stable. If you have any questions or need any urgent assistance with your services, please reach out to us.
Update timeline
- identified Sep 27, 2026, 11:54 PM UTC
We are aware of a few customers experiencing some intermittent disruptions to their services due to higher than normal internet traffic to server s1026.use1.mysecurecloudhost.com. Hosting and website services might be briefly unavailable for some users. Our infrastructure team are currently investigating and working on a fix as a priority.
- monitoring Sep 28, 2026, 12:11 AM UTC
Following our diagnosis and troubleshooting, our Infrastructure Team has changed the IP address to restore functionality as quickly as possible for some users. For clients using our name servers, no action should be required. However, for clients using external name servers, please manually update the DNS records for your affected domains. You can find the new IP address by logging in to your hosting account. We have also sent an email to affected clients with further instructions. While we are seeing services return to normal, we will continue to monitor the situation to ensure everything remains stable. If you are still experiencing any difficulties or would like to confirm whether your services are affected, please don't hesitate to contact us.
- resolved Sep 28, 2026, 04:46 AM UTC
We would like to give the update that network and server loads are at normal levels and services are stable. If you have any questions or need any urgent assistance with your services, please reach out to us.
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