Hosting UK Outage History

Started Sep 15, 2025, 02:21 PM UTC· resolved Sep 15, 2025, 02:21 PM UTC

1. resolved Sep 15, 2025, 03:21 PM UTC

   We are currently unable to process domains orders currently impacting: registrations renewal transfers A fix has been put in place and all domain registrations, renewals and transfers are now being processed, and SSL orders are being accepted as expected.

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Started Sep 09, 2025, 09:00 AM UTC· resolved Sep 09, 2025, 10:37 AM UTC

1. investigating Sep 09, 2025, 10:00 AM UTC

   We are aware of issues in our Texas datacentre. Our senior engineers are currently looking into this. We will provide a further update as soon as we have one.

2. resolved Sep 09, 2025, 11:37 AM UTC

   We can confirm that the issue has now been resolved. If you have any further issues, please open a support ticket.

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Started Sep 04, 2025, 03:10 PM UTC· resolved Sep 04, 2025, 03:36 PM UTC

1. investigating Sep 04, 2025, 04:10 PM UTC

   We are currently moving Plesk66.hostinguk.net (plesk66.myhostcp.com) to new hardware to correct a fault. Please note that this will also affect mail. We apologise for any inconvenience this has caused you. Further updates to follow.

2. resolved Sep 04, 2025, 04:36 PM UTC

   We can confirm that Plesk66.hostinguk.net has now been moved to new hardware. If any issues, please open a support ticket. We thank you for your patience.

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Started Sep 03, 2025, 08:50 AM UTC· resolved Sep 03, 2025, 09:51 AM UTC

1. investigating Sep 03, 2025, 09:50 AM UTC

   Our engineers are investigating a problem with whisky.simpleservers.co.uk. Apologies about the inconvenience. Updates will be posted here.

2. resolved Sep 03, 2025, 10:51 AM UTC

   Server is back online

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Started Sep 02, 2025, 08:16 PM UTC· resolved Sep 02, 2025, 09:04 PM UTC

1. investigating Sep 02, 2025, 09:16 PM UTC

   We are taking plesk77 offline for a short period to replace faulty hardware. We anticipate the outage to last no more than 30 minutes. We will update here once complete.

2. resolved Sep 02, 2025, 10:04 PM UTC

   The maintenance is complete, and services are all online.

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Started Sep 02, 2025, 10:25 AM UTC· resolved Sep 02, 2025, 10:44 AM UTC

1. investigating Sep 02, 2025, 11:25 AM UTC

   We're aware of an incident with the shared hosting server plesk66.hostinguk.net. Our engineers are on site investigating this. Further updates to follow

2. resolved Sep 02, 2025, 11:44 AM UTC

   Server is back online - and we're still monitoring it.

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Started Sep 01, 2025, 09:10 AM UTC· resolved Sep 01, 2025, 11:38 AM UTC

1. investigating Sep 01, 2025, 10:10 AM UTC

   We're aware of the issues with the shared hosting server - plesk69.hostinguk.net. Our engineers are working on getting the server back online. Further updates will be posted.

2. resolved Sep 01, 2025, 12:38 PM UTC

   We believe the issues have been resolved but continue to monitor.

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Started Aug 28, 2025, 01:00 PM UTC· resolved Aug 30, 2025, 11:23 PM UTC

1. investigating Aug 28, 2025, 02:00 PM UTC

   We are aware of issues with performance on Plesk80.hostinguk.net. Due to the recent issues, we are currently looking at moving this over to new hardware. We will provide a further update once the switch has been done. We apologise for any inconvenience this has caused you.

2. identified Aug 30, 2025, 08:43 PM UTC

   We will be proceeding to complete migration shortly.

3. identified Aug 30, 2025, 09:06 PM UTC

   We Are proceeding to complete migration to new hardware. Access to the server has been blocked while we complete a final data synchronisations. This will mean sites are offline for a short period while this is completed.

4. identified Aug 30, 2025, 11:12 PM UTC

   We have completed migration, and will shortly take the server offline for some further checks which will take sites offline again for a short period/

5. resolved Aug 31, 2025, 12:23 AM UTC

   The migration to new hardware is complete and all services have been restored. If you ecounter any issues with your website post migration please do get in touch with our support team. We apologise for any difficulty caused by this issue, and thank you for your patience while it was resolved.

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Started Aug 15, 2025, 11:00 AM UTC· resolved Aug 28, 2025, 01:54 PM UTC

1. investigating Aug 15, 2025, 12:00 PM UTC

   We are aware of an issue on Plesk80.hostinguk.net which is causing issues with some websites. We currently have our senior engineers checking this and provide a further update as soon as we have one. We apologise for any inconvenience caused here.

2. investigating Aug 18, 2025, 12:00 PM UTC

   We are aware of a number of sites on Plesk80 currently experiencing issues. We have our senior engineers checking this and will provide a further update as soon as possible.

3. identified Aug 18, 2025, 06:34 PM UTC

   Engineers are continuing to work on the server.

4. monitoring Aug 18, 2025, 07:00 PM UTC

   Service has been restored. Engineers will continue to monitor.

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Started Aug 07, 2025, 09:25 AM UTC· resolved Aug 07, 2025, 09:25 AM UTC

1. resolved Aug 07, 2025, 10:25 AM UTC

   We are aware of an issue on Plesk69.hostinguk.net. We're replacing some hardware Plesk69, we do not expect this work to take long. Once hardware has been replaced, the service will be restored. More updates to follow.

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Started Jul 31, 2025, 12:00 PM UTC· resolved Jul 31, 2025, 01:31 PM UTC

1. investigating Jul 31, 2025, 01:00 PM UTC

   We are aware of an issue with our LiveChat system. We are currently checking this and will post an update as soon as we have one. We apologise for any inconvenience this has caused.

2. resolved Jul 31, 2025, 02:31 PM UTC

   We can confirm that the issue is now resolved. We apologise for any inconvenience caused here.

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Started Jul 26, 2025, 09:44 AM UTC· resolved Jul 28, 2025, 07:24 AM UTC

1. investigating Jul 26, 2025, 10:44 AM UTC

   We are aware of instances where websites on Dedicated or Virtual servers running cPanel and/or Cloudlinux are showing the following error; ``` The client needs a new connection for this request as the requested host name does not match the Server Name Indication (SNI) in use for this connection.` ``` The issue is caused by recent updates to Apache introduceing stricter SSL/TLS handling (to address CVEs). Further information can be found via the links below. [Cloudlinux Guide](https://cloudlinux.zendesk.com/hc/en-us/articles/21282870470172-421-Misdirected-Request-Error-After-Recent-ea-apache-Update) [cPanel Guide](https://support.cpanel.net/hc/en-us/articles/33553346450455-Websites-show-421-Misdirected-Request-error-while-using-EA-Nginx-or-other-proxies) [Plesk Guide](https://support.plesk.com/hc/en-us/articles/33500191748887-Websites-hosted-in-Plesk-are-not-accessible-after-a-recent-Apache-update-421-Misdirected-Request) if you have a managed server with us, we have applied a version lock to prevent updates until a fix is released. For any customers seeing this issue and are unable to resolve, or if your service is managed, please do contact our support team for assistance.

2. resolved Jul 28, 2025, 08:24 AM UTC

   Cloudlinux have released a fix for the issue. >The last update >Our developers have identified the issue and pushed the fix. To apply the fix, run the following command: ~~~ yum update ea-apache24* ea-nginx --enablerepo=cl-ea4-testing ~~~ >For servers using Imunify360 with Hardened PHP but not using CloudLinux, use the following command instead: ~~~ yum update ea-apache24* ea-nginx --enablerepo=imunify360-ea-php-hardened-beta ~~~

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Started Jul 24, 2025, 01:20 AM UTC· resolved Jul 24, 2025, 02:26 AM UTC

1. investigating Jul 24, 2025, 02:20 AM UTC

   We are aware of the issues affecting our servers and are currently working to restore functionality.

2. investigating Jul 24, 2025, 02:45 AM UTC

   We're currently still investigating this issue and will continue to update.

3. identified Jul 24, 2025, 03:13 AM UTC

   Our Infrastructure Engineers are currently working on restoring access to the effected services.

4. resolved Jul 24, 2025, 03:26 AM UTC

   Services have been restored.

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Started Jul 16, 2025, 01:38 PM UTC· resolved Jul 17, 2025, 12:02 PM UTC

1. investigating Jul 16, 2025, 02:38 PM UTC

   We're aware of issues within DC8 that is affecting dedicated services as well as the client area and support panel. We have our senior engineers investigating the issue and we will provide further updates as soon as we have them. We apologise for any inconvenience this has caused you.

2. investigating Jul 16, 2025, 02:49 PM UTC

   Still experiencing issues within DC8 (Wales) - Our engineers are on-site and investigating the issues. We will continue to provide updates here with the progress. -LM

3. resolved Jul 16, 2025, 02:55 PM UTC

   Services have been restored, we will continue to monitor the situation.

4. monitoring Jul 16, 2025, 03:00 PM UTC

   Services have been restored, we will continue to monitor the situation.

5. investigating Jul 16, 2025, 03:21 PM UTC

   Although services are currently up and running, we are still monitoring this and will be for some time. If there are any further issues, we will provide an update here.

6. investigating Jul 16, 2025, 04:45 PM UTC

   We are aware that this outage has now spread across more services including our shared services. We are looking into this until a resolution is found. We apologise again for any inconvenience this has caused you.

7. identified Jul 16, 2025, 04:57 PM UTC

   We can confirm that services are now back up and running. We will continue to monitor this and will provide an update on this thread as soon as we have one. We apologise again for any inconvenience this has caused you.

8. resolved Jul 17, 2025, 01:02 PM UTC

   Issue has been resolved within the South Wales datacenter.

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Started Jul 11, 2025, 02:39 PM UTC· resolved Jul 11, 2025, 02:39 PM UTC

1. resolved Jul 11, 2025, 03:39 PM UTC

   We're aware of some issues with our USA TX1 Racks, we're currently investigating the issues. Updates will be provided as we get more information. - LM

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Started Jul 08, 2025, 12:16 PM UTC· resolved Jul 08, 2025, 12:48 PM UTC

1. investigating Jul 08, 2025, 01:16 PM UTC

   We are upgrading some services on plesk89, expect some short downtime of the Plesk Panel. Will be upgrading from Maria 10.3, to Maria 11.4 Any issues, please feel free to reach out

2. resolved Jul 08, 2025, 01:48 PM UTC

   Upgrade completed.

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Started Jul 07, 2025, 05:00 AM UTC· resolved Jul 07, 2025, 04:18 PM UTC

1. investigating Jul 07, 2025, 06:00 AM UTC

   We are aware of an issue on our bespin3.simpleservers.co.uk server. Our senior engineers are currently working on this to get it back online as soon as possible. If you have any questions, please open a support ticket from your client area at https://billing.hostinguk.net Further updates to follow.

2. resolved Jul 07, 2025, 05:18 PM UTC

   Accounts have been migrated to new hardware. Tickets have been opened to all customers hosted on the server, with details. In case of any issues, please respond to the ticket. Thank you.

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Started Jun 24, 2025, 10:40 AM UTC· resolved Jun 27, 2025, 03:31 PM UTC

1. investigating Jun 24, 2025, 11:40 AM UTC

   We are aware of an issue with the network in one of our datacentres. We currently have our senior engineers investigating this and we expect services to be up and running shortly. We apologise for any inconvenience this has caused you.

2. investigating Jun 24, 2025, 12:09 PM UTC

   We are still investigating the issue. We hope that services will resume as normal shortly but we will provided further updates when we have them. 12:10 pm 24/06/2025

3. investigating Jun 24, 2025, 01:12 PM UTC

   We apologise for the delay in getting this resolved. Our team are still working on the issue and further updates will follow.

4. investigating Jun 24, 2025, 01:17 PM UTC

   We're aware of an issue with our network in wales (DC8), we're are still working on this matter. Updates will be provided throughout our investigation. -LM

5. investigating Jun 24, 2025, 01:45 PM UTC

   we're still investigating this, we are now seeing stuff recover as our engineers are working on this. we will continue to provide updates as we know more. -LM

6. investigating Jun 24, 2025, 02:14 PM UTC

   We apologise for the delay in getting this resolved. We're still looking into the issues, stuff is slowly recovering as our engineers look into the issues.

7. investigating Jun 24, 2025, 02:48 PM UTC

   We are still investigating the issue. Services are operational, any issues feel free to reach out on the phone, or livechat.

8. investigating Jun 24, 2025, 04:19 PM UTC

   Issues with our network in DC8 are still being investigated. Services are operational, any issues feel free to reach out on the ticket, phone or livechat.

9. monitoring Jun 26, 2025, 03:16 PM UTC

   We are aware of another issue affecting services in DC8. Services are currently up and running, however will will continue to monitor this from our end. If you are experiencing any issues, please open a support ticket or contact us via telephone or LiveChat. We apologise again for any inconvenience this has caused.

10. resolved Jun 27, 2025, 04:31 PM UTC

    All issues are now resolved.

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Started Jun 18, 2025, 08:21 PM UTC· resolved Jun 18, 2025, 09:51 PM UTC

1. investigating Jun 18, 2025, 09:21 PM UTC

   We are performing preventative emergency maintenance on the zodiac.simpleservers.co.uk server. While this is ongoing we will take database services offline for a short period to perform the maintenance. Further updates will be posted here.

2. identified Jun 18, 2025, 10:07 PM UTC

   We're continuing to work on the maintenance, further updates will be posted in due course.

3. monitoring Jun 18, 2025, 10:25 PM UTC

   We are bringing database services back online. We'll update once complete.

4. resolved Jun 18, 2025, 10:51 PM UTC

   All services are back online. If you encounter any issues after maintenance, please get in touch with our support team.

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Started Jun 12, 2025, 03:00 PM UTC· resolved Jun 13, 2025, 10:41 AM UTC

1. investigating Jun 06, 2025, 04:08 PM UTC

   We have engaged with the software vendors, however, we do not have an ETA for resolution at this time. Apologies for any inconvenience caused, to further note; SSH and direct server access remain unaffected.

2. identified Jun 09, 2025, 09:34 AM UTC

   We are still working with the software vendor to resolve this issue, the issue has been identified and we are awaiting further updates.

3. resolved Jun 13, 2025, 11:41 AM UTC

   We can confirm that the issue has now been resolved. We apologise for any inconvenience this has caused you.

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Started Jun 04, 2025, 07:00 PM UTC· resolved Jun 04, 2025, 08:15 PM UTC

1. investigating Jun 04, 2025, 08:00 PM UTC

   We are performing emergency maintenance on our support portal at https://support.hostinguk.net between the hours of 8pm and 10pm tonight. Please do not hesitate to use our LiveChat function if needed during this two-hour window.

2. resolved Jun 04, 2025, 09:15 PM UTC

   All maintenance is now complete.

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Started Jun 04, 2025, 09:30 AM UTC· resolved Jun 04, 2025, 09:30 AM UTC

1. resolved Jun 04, 2025, 10:30 AM UTC

   We are carrying out emergency maintenance on the client area login at https://billing.hostinguk.net today at 10:30 am till 12:30 pm. Please note that you will not be able to log in between the 2 hour time window. If you require assistance, please open a ticket at https://support.hostinguk.net or give us a call on 0300 131 9608. We apologise for any inconvenience this has caused you. We can confirm that the maintenance has now completed.

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Started May 14, 2025, 05:00 PM UTC· resolved May 14, 2025, 05:00 PM UTC

1. resolved May 14, 2025, 06:00 PM UTC

   We are experiencing some issues with bespin3.simpleservers.co.uk (185.53.174.231) Our technical team are currently working on restoring the service.

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Started May 12, 2025, 08:15 PM UTC· resolved May 13, 2025, 08:14 AM UTC

1. investigating May 12, 2025, 09:15 PM UTC

   Demon.xssl.net (185.65.236.99) Server is currently inaccessible due to a network connection error. Engineers are working to restore connectivity.

2. resolved May 13, 2025, 09:14 AM UTC

   Service has been restored, we are monitoring the server.

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Started Apr 23, 2025, 05:30 PM UTC· resolved Apr 24, 2025, 08:11 AM UTC

1. investigating Apr 23, 2025, 06:30 PM UTC

   We are experiencing a power outage within our data centres located in Manchester (DC6 and DC7). We are currently coordinating with our building managers to restore systems as quickly as possible.

2. monitoring Apr 23, 2025, 06:44 PM UTC

   Power has been restored. Our engineers are checking services to ensure that they are coming back online.

3. monitoring Apr 23, 2025, 07:29 PM UTC

   All Services are back online. If you continue to see any interruption to service, please raise a ticket with our support team through your client area.

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