Hosting UK incident

Network issue in one of our Datacentres (DC8)

Minor Resolved View vendor source →

Hosting UK experienced a minor incident on June 24, 2025, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2025, 11:40 AM UTC
Resolved
Jun 27, 2025, 04:31 PM UTC
Duration
3d 4h
Detected by Pingoru
Jun 24, 2025, 11:40 AM UTC

Update timeline

  1. investigating Jun 24, 2025, 11:40 AM UTC

    We are aware of an issue with the network in one of our datacentres. We currently have our senior engineers investigating this and we expect services to be up and running shortly. We apologise for any inconvenience this has caused you.

  2. investigating Jun 24, 2025, 12:09 PM UTC

    We are still investigating the issue. We hope that services will resume as normal shortly but we will provided further updates when we have them. 12:10 pm 24/06/2025

  3. investigating Jun 24, 2025, 01:12 PM UTC

    We apologise for the delay in getting this resolved. Our team are still working on the issue and further updates will follow.

  4. investigating Jun 24, 2025, 01:17 PM UTC

    We're aware of an issue with our network in wales (DC8), we're are still working on this matter. Updates will be provided throughout our investigation. -LM

  5. investigating Jun 24, 2025, 01:45 PM UTC

    we're still investigating this, we are now seeing stuff recover as our engineers are working on this. we will continue to provide updates as we know more. -LM

  6. investigating Jun 24, 2025, 02:14 PM UTC

    We apologise for the delay in getting this resolved. We're still looking into the issues, stuff is slowly recovering as our engineers look into the issues.

  7. investigating Jun 24, 2025, 02:48 PM UTC

    We are still investigating the issue. Services are operational, any issues feel free to reach out on the phone, or livechat.

  8. investigating Jun 24, 2025, 04:19 PM UTC

    Issues with our network in DC8 are still being investigated. Services are operational, any issues feel free to reach out on the ticket, phone or livechat.

  9. monitoring Jun 26, 2025, 03:16 PM UTC

    We are aware of another issue affecting services in DC8. Services are currently up and running, however will will continue to monitor this from our end. If you are experiencing any issues, please open a support ticket or contact us via telephone or LiveChat. We apologise again for any inconvenience this has caused.

  10. resolved Jun 27, 2025, 04:31 PM UTC

    All issues are now resolved.