Hosting UK Outage History

Started Mar 03, 2026, 05:07 PM UTC· resolved Mar 03, 2026, 06:02 PM UTC

1. investigating Mar 03, 2026, 06:07 PM UTC

   Engineers are working to resolve a network issues impacting our website and portals. Services remain operational, but this does impact customer contact portals including support and chat.

2. resolved Mar 03, 2026, 07:02 PM UTC

   All portals are now back online. We apologise for any difficulty caused by this.

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Started Feb 28, 2026, 04:15 PM UTC· resolved Feb 28, 2026, 07:13 PM UTC

1. investigating Feb 28, 2026, 05:15 PM UTC

   Plesk83 is currently experiencing issues and is currently down. Our senior engineers are currently investigating this.

2. resolved Feb 28, 2026, 08:13 PM UTC

   The issue has now been resolved, however there may be some performance/speed issues while the drive array rebuilds. Please raise a ticket through your billing portal if you continue to notice any issues with your hosting.

3. monitoring Mar 01, 2026, 09:47 AM UTC

   We are still seeing performance degradation with the server while the array rebuilds. Services may see errors during this period. Engineers are monitoring, and working to maintain service.

4. identified Mar 01, 2026, 10:32 AM UTC

   We have take the server offline to stabilise the system. Services will be inaccessible while this work is completed. we apologise for the continued issues.

5. identified Mar 01, 2026, 11:32 AM UTC

   We are allowing the array to rebuild offline to speed up the process. This is estimated to take a further 2 hours or so.

6. monitoring Mar 01, 2026, 02:25 PM UTC

   Services are now back online. We anticipate some further slow performance for a few hours more.

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Started Feb 23, 2026, 09:41 AM UTC· resolved Feb 23, 2026, 09:59 AM UTC

1. investigating Feb 23, 2026, 10:41 AM UTC

   We are restarting services on mail5.hostinguk.net to resolve an underlying issue. Services will be briefly offline while this is completed. We apologise for any difficulty caused by this.

2. resolved Feb 23, 2026, 10:59 AM UTC

   Service has been restored.

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Started Feb 23, 2026, 09:21 AM UTC· resolved Feb 23, 2026, 09:33 AM UTC

1. investigating Feb 23, 2026, 10:21 AM UTC

   We are currently performing a maintenance task on plesk72.hostinguk.net. We do not expect this to take long. Please note that the web panel will be temporarily inaccessible during this time. Your websites will remain fully accessible and unaffected throughout the maintenance window. - LM

2. resolved Feb 23, 2026, 10:33 AM UTC

   This has been completed.

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Started Feb 11, 2026, 08:31 AM UTC· resolved Feb 11, 2026, 08:31 AM UTC

1. resolved Feb 11, 2026, 09:31 AM UTC

   Due to hardware issues this server will be migrated to new hardware. This work will be commenced at 11:00am 12/02/2026. We expect minimal disruption.

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Started Feb 05, 2026, 08:36 PM UTC· resolved Feb 05, 2026, 10:52 PM UTC

1. investigating Feb 05, 2026, 09:36 PM UTC

   We are currently peforming critical updates to the mail4.hostinguk.net (also accessed via mail6.hostinguk.net) and mail2.hostinguk.net servers. Services including POP, IMAP, and SMTP will unavailable until this work is complete, with the maintenance window is expected to last several hours. We apologise for any difficulties caused by this maintenance causes.

2. resolved Feb 05, 2026, 11:52 PM UTC

   Updates are complete. Should you encounter any issues post updates, please contact our support teams via your client area at https://billing.hostinguk.net

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Started Feb 03, 2026, 03:49 PM UTC· resolved Feb 03, 2026, 03:49 PM UTC

1. resolved Feb 03, 2026, 04:49 PM UTC

   Domain Management Notice At present, we are not seeing any active issues with domain management services. However, we are monitoring a technical matter that may potentially affect certain domain management actions for some TLDs. Possible impact (if it occurs): For a limited number of TLDs (not all), the following actions could be temporarily affected: WHOIS updates Nameserver updates Not affected: Existing domains will continue to resolve DNS normally New domain registrations, renewals, and transfers are processing as usual Our team is actively monitoring the situation. If you do experience any issues when making changes to your domain, please log a support ticket through your control panel so we can assist promptly. Thank you for your understanding.

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Started Jan 29, 2026, 09:15 AM UTC· resolved Jan 29, 2026, 07:21 PM UTC

1. investigating Jan 29, 2026, 10:15 AM UTC

   We're aware of some performance issues with the shared hosting server indigo.xssl.net. Our engineers are working on this. Updates will be posted, as we know more.

2. identified Jan 29, 2026, 05:55 PM UTC

   We are seeing a denial of service attack against the server and are working to mitigate the effects. Further updates will be posted in due course.

3. monitoring Jan 29, 2026, 07:17 PM UTC

   We're still working to mitigate the attack.

4. resolved Jan 29, 2026, 08:21 PM UTC

   We have mitigated the attack and put in further measures to combat these in future. We're monitoring the server closely but consider the issue resolved.

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Started Jan 29, 2026, 08:00 AM UTC· resolved Feb 05, 2026, 08:34 PM UTC

1. investigating Jan 29, 2026, 09:00 AM UTC

   We are aware of issues on our mail4.hostinguk.net server. This is currently being looked into and we will be back in touch as soon as we have any information for you on this. We apologise for any inconvenience caused here.

2. identified Jan 29, 2026, 11:25 AM UTC

   The system is running an index of all mailboxes. This is causing a backlog of email to be spooled waiting to be delievered. Unfortunately this process needs to finish before the email spool will clear. At this time we do not have an estimate of when this will be completed. We'll post further updates when this completes.

3. monitoring Jan 29, 2026, 01:45 PM UTC

   The mail issue on Mail4.hostinguk.net is now resolved, however, if you are still experiencing issues, please do open a support ticket and we will investigate this further.

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Started Jan 29, 2026, 07:05 AM UTC· resolved Jan 29, 2026, 07:05 AM UTC

1. resolved Jan 29, 2026, 08:05 AM UTC

   Our senior engineers are currently investigating an issue found with MySQL02.hostinguk.net. We'll provide further updates as soon as we have them.

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Started Jan 28, 2026, 09:26 PM UTC· resolved Jan 28, 2026, 11:23 PM UTC

1. investigating Jan 28, 2026, 10:26 PM UTC

   We are currently peforming critical updates to the mail4.hostinguk.net (also accessed via mail6.hostinguk.net) and mail2.hostinguk.net servers. Services including POP, IMAP, and SMTP will unavailable until this work is complete, with the maintenance window is expected to last several hours. We apologise for any difficulties caused by this maintenance causes.

2. monitoring Jan 29, 2026, 12:06 AM UTC

   Updates are complete on both servers and services have been brought back online. We are monitoring both servers closely.

3. resolved Jan 29, 2026, 12:23 AM UTC

   Updates are complete and our engineers are now hands-off. Should you encounter any issues please contact our support team via ticket from your client area https://billing.hostinguk.net

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Started Jan 27, 2026, 10:00 AM UTC· resolved Jan 27, 2026, 10:00 AM UTC

1. resolved Jan 27, 2026, 11:00 AM UTC

   We are aware of issues on hukwin002.hostinguk.net. Our senior engineers are currently looking into this and we will be back in touch as soon as we have any further information for you on this. A further update will be provided as soon as we have one. We apologise for any inconvenience this has caused you.

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Started Jan 26, 2026, 11:00 AM UTC· resolved Jan 26, 2026, 11:00 AM UTC

1. resolved Jan 26, 2026, 12:00 PM UTC

   Due to a hardware issue (disk) it is deemed necessary to briefly shutdown the services on this machine to replace the faulty component. This will be done at 13:00 today - 26th Jan.

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Started Jan 22, 2026, 12:07 PM UTC· resolved Jan 22, 2026, 12:07 PM UTC

1. resolved Jan 22, 2026, 01:07 PM UTC

   Reboot complete. In order to rectify an issue on this server it is necessary to reboot. This should take around 20 minutes

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Started Jan 22, 2026, 08:15 AM UTC· resolved Jan 27, 2026, 11:10 AM UTC

1. investigating Jan 22, 2026, 09:15 AM UTC

   We are aware of an issue on helmcontrolpanel.net. Our senior engineers are currently looking into this and will provide a further update on this shortly. We apologise for any inconvenience this has caused you.

2. monitoring Jan 22, 2026, 11:06 AM UTC

   Services are back up and running, we will continue to monitor from our end for you. We apologise again for any inconvenience caused here.

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Started Jan 14, 2026, 01:00 PM UTC· resolved Jan 14, 2026, 01:00 PM UTC

1. resolved Jan 14, 2026, 02:00 PM UTC

   Please note that this service has now been migrated to a new server. if you have any issues please contact support. We are aware of an issue with 32 bit applications on the server and we are currently investigating this. So far we believe only webmail is affected, however, if you have any issues with your website hosting services, please open a support ticket. We apologise for any inconvenience this has caused you. We are undertaking work on this server to mitigate the issues outlined. There may be some down time between 10:30 and 11:30 today (15/01/2026).

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Started Jan 02, 2026, 02:00 PM UTC· resolved Jan 02, 2026, 02:00 PM UTC

1. resolved Jan 02, 2026, 03:00 PM UTC

   We are aware of an issue on our Virtual Machine platform and have our senior engineers currently looking into this. If you spot any issues with your VM, please open a support ticket from within your account at https://billing.hostinguk.net We apologise for any inconvenience this may have caused you.

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Started Dec 27, 2025, 02:26 AM UTC· resolved Dec 29, 2025, 07:40 AM UTC

1. investigating Dec 27, 2025, 03:26 AM UTC

   We are aware of intermittent issues on plesk56.hostinguk.net. We have our senior engineers working on this to get the service back up and running as normal as soon as possible. A further update will be provided as soon as we have one. We apologise for any inconvenience this has caused you.

2. resolved Dec 29, 2025, 08:40 AM UTC

   Issues are resolved with Plesk56

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Started Dec 10, 2025, 07:30 AM UTC· resolved Dec 17, 2025, 05:32 AM UTC

1. investigating Dec 10, 2025, 08:30 AM UTC

   We are aware of intermittent issues on Plesk69.hostinguk.net. We have our senior engineers working on this to get the service back up and running as normal as soon as possible. A further update will be provided as soon as we have one. We apologise for any inconvenience this has caused you.

2. monitoring Dec 11, 2025, 03:26 PM UTC

   Our senior engineers have stabilised the server and will continue to monitor this for some time.

3. identified Dec 14, 2025, 12:08 PM UTC

   We are aware of future issues on our Plesk69.hostinguk.net We expect services to be back up and running shortly. However, a further update will follow

4. identified Dec 15, 2025, 12:20 PM UTC

   We can confirm that the issue has been identified and although the server is up and running at the moment, our senior engineers are still working for a permanent resolution for this. We apologise again for any inconvenience this has caused you.

5. monitoring Dec 16, 2025, 11:06 AM UTC

   We are migrating services to another server. We will update further once this is completed.

6. resolved Dec 17, 2025, 06:32 AM UTC

   All services on Plesk69 have been migrated to another server and all services are functioning normally. Should you be encountering any issues with your service post migration, please get in touch with our support team.

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Started Nov 14, 2025, 06:00 PM UTC· resolved Nov 14, 2025, 06:57 PM UTC

1. investigating Nov 14, 2025, 07:00 PM UTC

   Plesk89 is currently experiencing issues Our engineers are currently investigating the matter.

2. resolved Nov 14, 2025, 07:57 PM UTC

   The issue has now resolved, all services should be operational again.

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Started Nov 14, 2025, 09:30 AM UTC· resolved Dec 17, 2025, 05:33 AM UTC

1. investigating Nov 14, 2025, 10:30 AM UTC

   We are aware of an issue on woo5.simpleservers.co.uk. Our senior engineers are working on this to get to get services back online as soon as possible. As will be providing further updates on this shortly.

2. monitoring Nov 14, 2025, 02:49 PM UTC

   We now believe the issue is resolved. However, our senior engineers are going to monitor this for now. If you are still experiencing issues, please open a support ticket from within your account at https://billing.hostinguk.net We apologise for any inconvenience this has caused.

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Started Oct 22, 2025, 04:29 AM UTC· resolved Oct 22, 2025, 09:24 AM UTC

1. investigating Oct 22, 2025, 05:29 AM UTC

   We are aware of an issue with VPS Services. We currently have our senior engineers investigating this and we expect services to be up and running shortly. We apologise for any inconvenience this has caused you.

2. monitoring Oct 22, 2025, 05:51 AM UTC

   Issue has been investigated and services are up. We will continue to monitor these services.

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Started Oct 15, 2025, 12:00 PM UTC· resolved Oct 15, 2025, 12:00 PM UTC

1. resolved Oct 15, 2025, 01:00 PM UTC

   Domain Management Notice We’re currently experiencing technical issues affecting certain domain management actions. Our team is actively working to resolve the issue. Impact: For some TLDs (not all), the following actions may be temporarily limited: • WHOIS updates • Nameserver updates What’s not affected: • Existing domains will continue to resolve DNS normally. • New domain registrations, renewals, and transfers are processing as usual. If you encounter any issues when making changes to your domain, please log a support ticket through your control panel. Thank you for your patience and understanding.

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Started Oct 15, 2025, 01:15 AM UTC· resolved Oct 15, 2025, 02:00 AM UTC

1. investigating Oct 15, 2025, 02:15 AM UTC

   01.mssql.db.hostinguk.net is down, our senior engineers are currently investigating the issue

2. resolved Oct 15, 2025, 03:00 AM UTC

   Engineers have completed investigations and resolved the issue. Services are back online

3. resolved Oct 15, 2025, 03:00 AM UTC

   This has now been resolved.

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Started Sep 26, 2025, 12:15 PM UTC· resolved Sep 26, 2025, 01:23 PM UTC

1. investigating Sep 26, 2025, 01:15 PM UTC

   We are aware of an issue causing customers to not be able to update their nameservers within their client area at https://billing.hostinguk.net. We will keep you updated on this. However, if you have any issues, please open a support ticket.

2. resolved Sep 26, 2025, 02:23 PM UTC

   We can confirm that ENOM have corrected an issue on their end and the issue is now resolved.

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