We're aware of an issue in our data centre in North Wales

Update timeline

1. investigating Jul 16, 2025, 02:38 PM UTC

   We're aware of issues within DC8 that is affecting dedicated services as well as the client area and support panel. We have our senior engineers investigating the issue and we will provide further updates as soon as we have them. We apologise for any inconvenience this has caused you.

2. investigating Jul 16, 2025, 02:49 PM UTC

   Still experiencing issues within DC8 (Wales) - Our engineers are on-site and investigating the issues. We will continue to provide updates here with the progress. -LM

3. resolved Jul 16, 2025, 02:55 PM UTC

   Services have been restored, we will continue to monitor the situation.

4. monitoring Jul 16, 2025, 03:00 PM UTC

   Services have been restored, we will continue to monitor the situation.

5. investigating Jul 16, 2025, 03:21 PM UTC

   Although services are currently up and running, we are still monitoring this and will be for some time. If there are any further issues, we will provide an update here.

6. investigating Jul 16, 2025, 04:45 PM UTC

   We are aware that this outage has now spread across more services including our shared services. We are looking into this until a resolution is found. We apologise again for any inconvenience this has caused you.

7. identified Jul 16, 2025, 04:57 PM UTC

   We can confirm that services are now back up and running. We will continue to monitor this and will provide an update on this thread as soon as we have one. We apologise again for any inconvenience this has caused you.

8. resolved Jul 17, 2025, 01:02 PM UTC

   Issue has been resolved within the South Wales datacenter.