Hosting UK Outage History

Started Jun 19, 2026, 12:21 PM UTC· resolved Jun 19, 2026, 02:55 PM UTC

1. investigating Jun 19, 2026, 01:21 PM UTC

   We are aware of issues across multiple platforms. We have identified the issue and we are working towards getting everything back up and running. This has been resolved. Thank you for your patience.

2. identified Jun 19, 2026, 01:47 PM UTC

   Nearly all services are now back up and running. If you have any further issues, please open a support ticket from your account at https://billing.hostinguk.net or contact us via LiveChat. We apologise again for any inconvenience here.

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Started Jun 18, 2026, 08:38 PM UTC· resolved Jun 18, 2026, 11:35 PM UTC

1. investigating Jun 18, 2026, 09:38 PM UTC

   We are performing maintenance on our Client Area system. During this maintenance the client area may be unavailable. Should you need any assistance during this. please contact our team via chat at https://hostinguk.net/contact

2. resolved Jun 19, 2026, 12:35 AM UTC

   The maintenance is now complete.

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Started Jun 16, 2026, 11:09 PM UTC· resolved Jun 17, 2026, 02:42 AM UTC

1. investigating Jun 17, 2026, 12:09 AM UTC

   We are performing system maintenance and migration on the Mail9 , Mail5, mail7 and mail.netenergy servers. During this maintenance, services may be offline while we transfer to new systems.

2. investigating Jun 17, 2026, 02:27 AM UTC

   Maintenance on Mail9 and mail.netenergy is complete. Please contact our support team in the event you encounter any issues.

3. resolved Jun 17, 2026, 03:42 AM UTC

   Mail5 maintenance completed. In the event you encounter any issues, please contact our support team.

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Started Jun 16, 2026, 06:39 PM UTC· resolved Jun 16, 2026, 06:39 PM UTC

1. resolved Jun 16, 2026, 07:39 PM UTC

   We are performing maintenance on mailfilter.hostinguk.net. During this the panel will be unavailable. Email delivery is unaffacted and will continue to be delivered as normal.

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Started Jun 15, 2026, 06:13 PM UTC· resolved Jun 16, 2026, 06:38 PM UTC

1. investigating Jun 15, 2026, 07:13 PM UTC

   We are aware of connectivity issues impacting some customers in our Manchester data centre. We have notified the on call teams and investigations are underway. Once more information is known, we will provide further updates here. Apologies for the inconvenience this may be causing you currently.

2. monitoring Jun 15, 2026, 08:28 PM UTC

   We are seeing services now resuming, if you believe you are still being impacted, please open a ticket with our support team.

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Started Jun 13, 2026, 09:30 AM UTC· resolved Jun 13, 2026, 10:27 AM UTC

1. investigating Jun 13, 2026, 10:30 AM UTC

   Engineers are working to resolve a hardware fault on the lightning.xssl.net server, also known as mirage.xssl.net

2. identified Jun 13, 2026, 10:42 AM UTC

   We have identified the hardware fault and are working on replacing the affected module.

3. resolved Jun 13, 2026, 11:27 AM UTC

   The failed module has been replaced and the server is now back online.

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Started Jun 12, 2026, 09:00 AM UTC· resolved Jun 12, 2026, 10:52 AM UTC

1. investigating Jun 12, 2026, 10:00 AM UTC

   We are aware of reports of some services in our Manchester data center not operating as expected. An investigation has been launched to identify the cause of this issue. If you believe you may be impacted, please open a support ticket from within your account at https://billing.hostinguk.net We apologise for any inconvenience this may be causing currently. Further updates to follow.

2. monitoring Jun 12, 2026, 11:52 AM UTC

   All services have now been restored and are operating normally. We would like to apologise once again for any inconvenience this incident may have caused and thank you for your patience while we worked to resolve the issue. If you have any questions or experience any further issues, please raise a support ticket through your account at https://billing.hostinguk.net and our team will be happy to assist.

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Started Jun 10, 2026, 10:48 PM UTC· resolved Jun 11, 2026, 01:27 AM UTC

1. investigating Jun 10, 2026, 11:48 PM UTC

   We are performing system maintenance on the webmail.netenergy.uk server to run critical software updates. Services will be offline for a short period.

2. resolved Jun 11, 2026, 02:27 AM UTC

   Due to errors with the updates, they have been rolled back and services restored. The updates will be rescheduled pending investigation.

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Started Jun 10, 2026, 10:46 PM UTC· resolved Jun 11, 2026, 02:47 AM UTC

1. investigating Jun 10, 2026, 11:46 PM UTC

   We are performing system maintenance on the mail4/mail6 server to migrate to upgraded hardware. Services will be offline for a short period.

2. identified Jun 11, 2026, 03:08 AM UTC

   The maintenance has overrun taking longer than expected to transfer data. We expect a further update within the hour.

3. resolved Jun 11, 2026, 03:47 AM UTC

   All maintenance is now complete.

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Started Jun 10, 2026, 08:15 AM UTC· resolved Jun 10, 2026, 09:21 AM UTC

1. investigating Jun 10, 2026, 09:15 AM UTC

   We are aware of issues affecting customer's ability to submit support tickets via the HostingUK customer portal. If you have any urgent issues, please use the Live chat and one of the team will be able to assist further. We will be back in touch as soon as we have an update on this.

2. resolved Jun 10, 2026, 10:21 AM UTC

   The issue now appears to be resolved. However, if you spot any further issues, please don't hesitate to get in touch.

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Started Jun 09, 2026, 11:30 PM UTC· resolved Jun 10, 2026, 12:36 AM UTC

1. investigating Jun 10, 2026, 12:30 AM UTC

   We are currently peforming critical system updates on the mail.myhostcp.com server. Service will be offline while this is completed. We apologies for any inconvenience caused.

2. resolved Jun 10, 2026, 01:36 AM UTC

   The Maintenance is complete and software updates applied. While no errors are expected, should you counter any issues, please contact our support team.

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Started Jun 09, 2026, 05:41 PM UTC· resolved Jun 09, 2026, 10:36 PM UTC

1. investigating Jun 09, 2026, 06:41 PM UTC

   We are performing maintenance on mailfilter.hostinguk.net. During this the panel will be unavailable. Email delivery is unaffacted and will continue to be delivered as normal.

2. resolved Jun 09, 2026, 11:36 PM UTC

   Service are now back online.

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Started Jun 09, 2026, 01:10 AM UTC· resolved Jun 09, 2026, 01:36 AM UTC

1. investigating Jun 09, 2026, 02:10 AM UTC

   We are working on a fault with the cPanel11 server. The server is running a filesystem check, expected to complete with 1 hour.

2. resolved Jun 09, 2026, 02:36 AM UTC

   services have been restored on cPanel 11

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Started Jun 07, 2026, 06:00 PM UTC· resolved Jun 07, 2026, 09:32 PM UTC

1. investigating Jun 07, 2026, 07:00 PM UTC

   We are conductiing maintenance on our Support Ticket system from 19:00 BST lasting up to 1 hour. During this time, raising and viewing support tickets will be unavailable. Should you need to contact us, please use out live chat function at https://billing.hostinguk.net/ .

2. monitoring Jun 07, 2026, 10:22 PM UTC

   The maintenance is complete. We are aware of an issue submitted tickets at the moment where an error is generated on submission. The tickets to submit correctly, so it can be safely ignored. We will update once resolved.

3. resolved Jun 07, 2026, 10:32 PM UTC

   All maintenance is now complete and services returned to operation.

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Started May 22, 2026, 10:41 AM UTC· resolved May 27, 2026, 03:38 PM UTC

1. investigating May 22, 2026, 11:41 AM UTC

   Engineers are performcing some emergency maintenance on the Plesk56 server to resolve a fault. Service will be offline for a short period while this is completed.

2. identified May 22, 2026, 12:12 PM UTC

   Services are online. Further work may be required - a further notice will be posted here in this event.

3. identified May 22, 2026, 12:25 PM UTC

   We are still seeing issues across platforms, we have our networks team currently looking into this. A further update will be provided shortly. We thank you for your patience on this.

4. identified May 22, 2026, 03:06 PM UTC

   We're bringing the server offline for some further maintenance. We will update status again shortly

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Started May 22, 2026, 03:36 AM UTC· resolved May 22, 2026, 05:22 PM UTC

1. investigating May 22, 2026, 04:36 AM UTC

   Our network engineers have identified an issue with one of our provider uplinks. This has been escalated for further investigation, as the impact has now affected all services in our York and Manchester Data centres. For those impacted, please raise a support ticket with our team so we can ensure you have the appropriate RFO/RCO when it is published. ============================================= We are still assessing the impact and have raised this as an emergency with our network infrastructure team. Please bear with us, further updates will be posted once they become available. We sincerely apologise for this continuing incident.

2. identified May 22, 2026, 10:34 AM UTC

   We can confirm that we now have engineers on site looking at the fibre break. A further update will be provided as soon as we have one.

3. identified May 22, 2026, 01:11 PM UTC

   We continue to investigate intermittent connectivity issues affecting customers within our York DC. Network engineers remain actively engaged in troubleshooting and have identified several areas requiring further investigation as part of the fault isolation process. Work is ongoing to restore full service stability as quickly as possible. We understand the impact this issue is having and appreciate your continued patience while investigations continue.

4. identified May 22, 2026, 01:33 PM UTC

   Network engineers continue to investigate intermittent connectivity issues affecting customers in the York DC. Troubleshooting remains ongoing as we work to identify and resolve the root cause. We appreciate your continued patience. Further updates will be provided as more information becomes available.

5. monitoring May 22, 2026, 01:51 PM UTC

   Services within the York DC are now returning to normal following the earlier connectivity issues. Network engineers will continue to monitor the platform closely to ensure service stability. We thank customers for their patience and support throughout this incident.

6. identified May 22, 2026, 02:44 PM UTC

   Services within the York DC are now returning to normal following the earlier connectivity issues. While the DC-related issue has been resolved, work is still ongoing to repair the external fibre line fault, with engineers currently on site carrying out remediation work. We will continue to monitor services closely and provide further updates as more information becomes available. Thank you for your continued patience and support.

7. monitoring May 22, 2026, 03:02 PM UTC

   Services in the York DC have stabilised following the earlier internal connectivity issue, which has now been resolved. However, the external fibre line fault is still being worked on, with engineers currently on site continuing repair efforts. We are monitoring the situation closely and will provide further updates as progress is made. Thank you for your continued patience.

8. investigating May 22, 2026, 03:26 PM UTC

   Services in the York DC have now stabilised following the earlier internal connectivity issue, which has been resolved. However, the external fibre line fault is still under investigation. Engineers are currently on site, have identified the location of the break, and are assessing the extent of the damage. We apologise for any inconvenience caused during this time.

9. investigating May 22, 2026, 03:50 PM UTC

   Services in the York DC have now stabilised following the earlier internal connectivity issue, which has been resolved. The external fibre line fault is still under investigation, with engineers currently on site working to identify and resolve the issue. We apologise for any inconvenience caused during this time.

10. identified May 22, 2026, 04:05 PM UTC

    Engineers on site have located the break affecting the external fibre line and are currently assessing the extent of the damage. At this time, there is no confirmed ETA for the repair. We will continue to monitor progress closely and provide further updates as more information becomes available. Thank you for your continued patience.

11. identified May 22, 2026, 04:23 PM UTC

    Engineers on site have located the fibre break and restoration work is now underway. The team is actively working to repair the damaged section and restore full service as quickly as possible. We will continue to monitor progress and provide further updates as more information becomes available. Thank you for your continued patience.

12. identified May 22, 2026, 05:05 PM UTC

    Restoration work has continued to progress on the external fibre break. Engineers have begun preparing the first joint, with the second joint planned next, followed by fibre splicing to restore connectivity. We will continue to monitor progress and provide further updates as more information becomes available. Thank you for your continued patience.

13. monitoring May 22, 2026, 05:41 PM UTC

    Connectivity appears to have been restored on the Colt links following ongoing repair work. We have not yet received formal confirmation that all work is complete, and services may still experience intermittent instability while final repairs are carried out. We are continuing to monitor closely and will provide further updates once the restoration is confirmed. Thank you for your continued patience.

14. monitoring May 22, 2026, 06:19 PM UTC

    Connectivity on the Colt links remains stable following the earlier restoration work. We are still awaiting official confirmation from the onsite engineering teams that repairs have been fully completed. Monitoring remains in place, and we will provide a further update once additional information becomes available.

15. resolved May 22, 2026, 06:22 PM UTC

    The repair work affecting the external fibre line has now been completed, and services on the Colt links remain stable. Monitoring will continue to ensure ongoing service stability following the restoration work. We thank customers for their patience and support throughout this incident.

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Started May 15, 2026, 11:45 AM UTC· resolved May 15, 2026, 12:47 PM UTC

1. investigating May 15, 2026, 12:45 PM UTC

   We are aware of issues on our cPanel13.hostinguk.net server. Our senior engineers are currently looking into this and will be back in touch with an update shortly. We apologise for any inconvenience this has caused you.

2. resolved May 15, 2026, 01:47 PM UTC

   We can confirm that the services are back up. We thank you for your patience on this and we apologise again for any inconvenience caused.

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Started Apr 28, 2026, 04:41 AM UTC· resolved Apr 28, 2026, 05:28 AM UTC

1. investigating Apr 28, 2026, 05:41 AM UTC

   We are aware of an issue affecting some services in our DC8 facility. This impacts some shared web and email services, and some dedicated servers.

2. investigating Apr 28, 2026, 05:54 AM UTC

   We have our senior team looking into this issue at the moment. We will provide further updates on this shortly.

3. identified Apr 28, 2026, 06:11 AM UTC

   The issue has been located and we expect services to be back up and running shortly. We will be back in touch as soon as we have another update.

4. resolved Apr 28, 2026, 06:28 AM UTC

   Our seniors engineers have located and resolved the issue. If you spot any issues, please do open a support ticket from your account at https://billing.hostinguk.net

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Started Apr 08, 2026, 08:32 AM UTC· resolved Apr 28, 2026, 05:01 AM UTC

1. investigating Apr 08, 2026, 09:32 AM UTC

   Service Update – OnApp Platform (DC5 Maidenhead) The issue has now been resolved, and all services are back to normal. Our teams will continue to monitor the platform to ensure stability. Thank you again for your patience and understanding.

2. investigating Apr 08, 2026, 09:52 AM UTC

   Our infrastructure team are currently investigating connectivity issues reported by our alerting systems. We will provide 15 minute updates, please keep checking for further updates. Once again, our apologies for any inconvenience this is currently causing.

3. investigating Apr 08, 2026, 10:07 AM UTC

   Investigations are continuing with our network and infrastructure teams. We apologise for the ongoing issues, our team are working as quickly as possible to restore service. Your patience and understanding is greatly appreciated. Further updates will be posted as soon as they becomes available.

4. identified Apr 08, 2026, 10:32 AM UTC

   We believe we have identified the issue causing connectivity issues to some of our customers. Our teams are continuing to work to resolve the issue as quickly as possible. Your patience and understanding is greatly appreciated. Further updates will be posted as soon as they becomes available.

5. identified Apr 08, 2026, 11:36 AM UTC

   We are still experiencing intermittent issues affecting the OnApp platform in DC5 (Maidenhead). Our engineers are continuing to investigate, working closely with the relevant network teams to identify and resolve the issue. We expect service to stabilise shortly and will provide further updates as more information becomes available.

6. identified Apr 08, 2026, 12:38 PM UTC

   Our senior engineers are still continuing to investigate this issue along with the networks team. We apologise again for any inconvenience caused. Further updates to follow.

7. identified Apr 08, 2026, 12:57 PM UTC

   We are hoping to have services back up and running as normal shortly. Please note that we do not believe any dedicated servers should be affected at the moment.

8. identified Apr 08, 2026, 01:12 PM UTC

   Our engineers are continuing to investigate, working closely with the relevant network teams to identify and resolve the issue. We will continue to provide updates as work continues on resolving the OnApp platform in DC5 (Maidenhead).

9. identified Apr 08, 2026, 01:29 PM UTC

   Our engineers are continuing to investigate and working on a fix to our OnApp platform. Your patience and understanding is greatly appreciated. Further updates will be posted as soon as they becomes available.

10. identified Apr 08, 2026, 01:47 PM UTC

    Investigation is still underway on the connectivity issues, we hope to have a solution soon. Your patience and understanding is greatly appreciated, we will continue to provide updates as work continues.

11. investigating Apr 08, 2026, 02:07 PM UTC

    Investigations are continuing with our network and infrastructure teams. We apologise for the ongoing issues, our team are working as quickly as possible to restore service. Your patience and understanding is greatly appreciated. Further updates will be posted as soon as they becomes available.

12. identified Apr 08, 2026, 02:27 PM UTC

    We are still continuing with our investigation into the connectivity issues. We hope that the issue will be resolved but will continue to keep you updated.

13. identified Apr 08, 2026, 02:42 PM UTC

    We are still seeing some intermittent issues and our engineers are still looking into this in detail. We will continue to provide updates until we confirm full resolution. Thank you again for your patience while we work through this issue.

14. identified Apr 08, 2026, 03:10 PM UTC

    We are still experiencing issues affecting the platform. Our engineers continue to investigate and work towards a resolution as a priority. We will provide further updates as soon as more information becomes available. We apologise for the continued disruption and appreciate your patience.

15. identified Apr 08, 2026, 03:28 PM UTC

    The issue remains ongoing and being actively worked on till it is resolved. Our teams are continuing to investigate and work towards a resolution as quickly as possible. We will share further updates as soon as we have more information.

16. identified Apr 08, 2026, 03:45 PM UTC

    Our engineers are continuing their investigations and working to restore full service as quickly as possible. We will provide further updates shortly. Thank you for your continued patience and understanding.

17. identified Apr 08, 2026, 04:01 PM UTC

    While the issue is ongoing, work is ongoing to restore full service as quickly as possible. We are closely monitoring the platform and will share further updates as soon as more information becomes available.

18. identified Apr 08, 2026, 04:16 PM UTC

    We are hoping for a positive update shortly, however, this is still being actively worked on. We appreciate your patience and understanding.

19. identified Apr 08, 2026, 04:32 PM UTC

    Our teams remain actively engaged and are continuing to work through the issue. Please note that these updates will be supplied out of hours too. Thank you for staying patient with us during this time.

20. identified Apr 08, 2026, 04:48 PM UTC

    We are making every effort to restore normal service as quickly as possible and will provide updates as soon as there are any developments. Thank you again for your patience here.

21. identified Apr 08, 2026, 05:12 PM UTC

    We are making progress in resolving the issue, and services are starting to stabilise for many customers. Our teams continue to work to restore full service as quickly as possible. Further updates will be provided as developments occur. Thank you for your patience and support.

22. monitoring Apr 08, 2026, 05:22 PM UTC

    The issue has now been resolved, and all services are back to normal. Our teams will continue to monitor the platform to ensure stability. Thank you again for your patience and understanding.

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Started Mar 27, 2026, 05:31 PM UTC· resolved Mar 27, 2026, 05:41 PM UTC

1. investigating Mar 27, 2026, 06:31 PM UTC

   This server is currently offline for emergency maintenance to resolve a storage fault. We anticipate only a short outage and will update once resolved.

2. resolved Mar 27, 2026, 06:41 PM UTC

   The issue has been resolved.

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Started Mar 11, 2026, 03:06 PM UTC· resolved Mar 27, 2026, 05:29 PM UTC

1. investigating Mar 11, 2026, 04:06 PM UTC

   We are aware of an issue on the above shared server. This is currently under investigation.

2. monitoring Mar 11, 2026, 04:47 PM UTC

   We believe the server is now stable and will monitor the situation going forward.

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Started Mar 09, 2026, 08:46 AM UTC· resolved Mar 09, 2026, 08:46 AM UTC

1. resolved Mar 09, 2026, 09:46 AM UTC

   Why did I receive an email asking me to verify my domain contact details? If you've recently received an email from Hosting UK asking you to verify your domain contact details, you might be wondering why. For many customers this can feel unexpected, especially if you haven't seen this type of message before — but the email is genuine and relates to a required verification process for domain registrations. From time to time, domain registrars must confirm that the contact information associated with a domain name is valid and up to date. You may receive an email similar to the example below asking you to verify the contact details on your domain registration. Why you may receive this email even if you didn't change anything Sometimes customers receive a verification email even if they don't remember updating their domain details. This can happen because verification may be triggered by: -Registering a new domain -Transferring a domain between providers -Updating contact information -Certain account or system updates that require contact details to be reconfirmed Even if the domain has been registered for some time, verification may occasionally be required to ensure the contact information remains accurate. Why this verification is required Domain registrations worldwide are governed by rules set by ICANN (the Internet Corporation for Assigned Names and Numbers). One of these rules requires domain registrars to verify the registrant contact details linked to a domain name. This helps ensure: Domain ownership records remain accurate Fraudulent registrations are reduced Domain holders can be contacted if necessary Because of these requirements, Hosting UK may occasionally send an email asking customers to confirm their contact details. What you need to do If you receive this verification email, simply follow the link in the message to confirm your contact details. The process takes less than a minute. What happens if verification isn't completed? If the contact details are not verified within the required timeframe, the domain will be temporarily suspended until verification is completed. Once confirmed, the domain will become active again. Not sure if the email is genuine? If you're unsure whether an email is legitimate, contact our support team before clicking any links and we'll be happy to check for you. Need help? If you have any questions about domain verification, our support team is here to help. Support Portal: https://billing.hostinguk.net Phone: +44 (0) 300 131 9608

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Started Mar 06, 2026, 08:02 AM UTC· resolved Mar 06, 2026, 08:02 AM UTC

1. resolved Mar 06, 2026, 09:02 AM UTC

   We are aware of an issue with 'magnolia.xssl.net' and our team is currently investigating the cause. Updates will follow as work progresses. - LM

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Started Mar 04, 2026, 02:10 PM UTC· resolved Mar 04, 2026, 02:10 PM UTC

1. resolved Mar 04, 2026, 03:10 PM UTC

   We are performing emergency maintenance which requires the server to be rebooted. We only expect a few minutes on downtime for this.

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Started Mar 04, 2026, 02:05 PM UTC· resolved Mar 04, 2026, 02:05 PM UTC

1. resolved Mar 04, 2026, 03:05 PM UTC

   We are performing emergency maintenance on this server as we experiencing hardware issues. It will be shutdown briefly to investigate and replace components.

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