Hosting UK incident

Upgrading Otter.xssl.net

Resolved after 2 hours 26 minutes, on February 19, 2020.

investigating Feb 19, 2020, 09:09 PM UTC

The server is still currently syncing the files. We apologise that this is taking longer than we anticipated.

Started
Feb 19, 2020, 07:28 PM UTC
Resolved
Feb 19, 2020, 09:54 PM UTC
Duration
2h 26m
Detected by Pingoru
Feb 19, 2020, 07:28 PM UTC

Update timeline

  1. investigating Feb 19, 2020, 07:28 PM UTC

    as part of the recent upgrades that we sent notices about yesterday, we will be Migrating the server otter.xssl.net The server move will start at 7:30pm and we expect service to be back up and running by 9:00pm. We will do our best to get these back up sooner to minimize disruption. Updates to follow.

  2. investigating Feb 19, 2020, 07:40 PM UTC

    The services on the server have now been stopped and the migration has begun. Further updates will be posted as this is progressed.

  3. investigating Feb 19, 2020, 09:09 PM UTC

    The server is still currently syncing the files. We apologise that this is taking longer than we anticipated.

  4. resolved Feb 19, 2020, 09:54 PM UTC

    The new server is up and the migration is finished.

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