Resolved after 8 hours 42 minutes, affecting Network, on December 7, 2021.
We have been able to put a temporary fix in place to bring services back online. We continue to investigate this both internally, and with our supplier, to put a more permanent fix in place, but at present, you should not be experiencing any issues. If you are still having connectivity issues with your service, please get in contact with our support team.
Affected components
Update timeline
- investigating Dec 07, 2021, 09:10 AM UTC
2021-12-07 09:10 - Engineers are investigating a possible issue affecting some services. Will update here as we know more.
- investigating Dec 07, 2021, 10:55 AM UTC
We have identified this as an issue with a specific part of our network infrastructure, which was then raised with our supplier as a Priority 1 request. This is currently being investigated further by our supplier, we await a response from them with an update. The case has been raised as ‘Urgent’. We also continue to investigate the situation on our side.
- monitoring Dec 07, 2021, 11:27 AM UTC
The issue has been mitigated. Engineers and our Suppliers are continuing to work on the issue.
- resolved Dec 07, 2021, 11:52 AM UTC
We have been able to put a temporary fix in place to bring services back online. We continue to investigate this both internally, and with our supplier, to put a more permanent fix in place, but at present, you should not be experiencing any issues. If you are still having connectivity issues with your service, please get in contact with our support team.
- resolved Dec 07, 2021, 05:52 PM UTC
Emergency Maintenance has been scheduled to fully resolve the issue.
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