Connectivity issues reported for Cloud/Dedicated Services

Update timeline

1. investigating Apr 08, 2026, 09:32 AM UTC

   Service Update – OnApp Platform (DC5 Maidenhead) The issue has now been resolved, and all services are back to normal. Our teams will continue to monitor the platform to ensure stability. Thank you again for your patience and understanding.

2. investigating Apr 08, 2026, 09:52 AM UTC

   Our infrastructure team are currently investigating connectivity issues reported by our alerting systems. We will provide 15 minute updates, please keep checking for further updates. Once again, our apologies for any inconvenience this is currently causing.

3. investigating Apr 08, 2026, 10:07 AM UTC

   Investigations are continuing with our network and infrastructure teams. We apologise for the ongoing issues, our team are working as quickly as possible to restore service. Your patience and understanding is greatly appreciated. Further updates will be posted as soon as they becomes available.

4. identified Apr 08, 2026, 10:32 AM UTC

   We believe we have identified the issue causing connectivity issues to some of our customers. Our teams are continuing to work to resolve the issue as quickly as possible. Your patience and understanding is greatly appreciated. Further updates will be posted as soon as they becomes available.

5. identified Apr 08, 2026, 11:36 AM UTC

   We are still experiencing intermittent issues affecting the OnApp platform in DC5 (Maidenhead). Our engineers are continuing to investigate, working closely with the relevant network teams to identify and resolve the issue. We expect service to stabilise shortly and will provide further updates as more information becomes available.

6. identified Apr 08, 2026, 12:38 PM UTC

   Our senior engineers are still continuing to investigate this issue along with the networks team. We apologise again for any inconvenience caused. Further updates to follow.

7. identified Apr 08, 2026, 12:57 PM UTC

   We are hoping to have services back up and running as normal shortly. Please note that we do not believe any dedicated servers should be affected at the moment.

8. identified Apr 08, 2026, 01:12 PM UTC

   Our engineers are continuing to investigate, working closely with the relevant network teams to identify and resolve the issue. We will continue to provide updates as work continues on resolving the OnApp platform in DC5 (Maidenhead).

9. identified Apr 08, 2026, 01:29 PM UTC

   Our engineers are continuing to investigate and working on a fix to our OnApp platform. Your patience and understanding is greatly appreciated. Further updates will be posted as soon as they becomes available.

10. identified Apr 08, 2026, 01:47 PM UTC

    Investigation is still underway on the connectivity issues, we hope to have a solution soon. Your patience and understanding is greatly appreciated, we will continue to provide updates as work continues.

11. investigating Apr 08, 2026, 02:07 PM UTC

    Investigations are continuing with our network and infrastructure teams. We apologise for the ongoing issues, our team are working as quickly as possible to restore service. Your patience and understanding is greatly appreciated. Further updates will be posted as soon as they becomes available.

12. identified Apr 08, 2026, 02:27 PM UTC

    We are still continuing with our investigation into the connectivity issues. We hope that the issue will be resolved but will continue to keep you updated.

13. identified Apr 08, 2026, 02:42 PM UTC

    We are still seeing some intermittent issues and our engineers are still looking into this in detail. We will continue to provide updates until we confirm full resolution. Thank you again for your patience while we work through this issue.

14. identified Apr 08, 2026, 03:10 PM UTC

    We are still experiencing issues affecting the platform. Our engineers continue to investigate and work towards a resolution as a priority. We will provide further updates as soon as more information becomes available. We apologise for the continued disruption and appreciate your patience.

15. identified Apr 08, 2026, 03:28 PM UTC

    The issue remains ongoing and being actively worked on till it is resolved. Our teams are continuing to investigate and work towards a resolution as quickly as possible. We will share further updates as soon as we have more information.

16. identified Apr 08, 2026, 03:45 PM UTC

    Our engineers are continuing their investigations and working to restore full service as quickly as possible. We will provide further updates shortly. Thank you for your continued patience and understanding.

17. identified Apr 08, 2026, 04:01 PM UTC

    While the issue is ongoing, work is ongoing to restore full service as quickly as possible. We are closely monitoring the platform and will share further updates as soon as more information becomes available.

18. identified Apr 08, 2026, 04:16 PM UTC

    We are hoping for a positive update shortly, however, this is still being actively worked on. We appreciate your patience and understanding.

19. identified Apr 08, 2026, 04:32 PM UTC

    Our teams remain actively engaged and are continuing to work through the issue. Please note that these updates will be supplied out of hours too. Thank you for staying patient with us during this time.

20. identified Apr 08, 2026, 04:48 PM UTC

    We are making every effort to restore normal service as quickly as possible and will provide updates as soon as there are any developments. Thank you again for your patience here.

21. identified Apr 08, 2026, 05:12 PM UTC

    We are making progress in resolving the issue, and services are starting to stabilise for many customers. Our teams continue to work to restore full service as quickly as possible. Further updates will be provided as developments occur. Thank you for your patience and support.

22. monitoring Apr 08, 2026, 05:22 PM UTC

    The issue has now been resolved, and all services are back to normal. Our teams will continue to monitor the platform to ensure stability. Thank you again for your patience and understanding.