Hosted Network incident
Incident Notification – Notification and NBN Diagnostic Delays
Resolved on November 12, 2025.
Issue: Earlier today, we experienced an issue related to an SSL error with NBN systems. This caused delays in NBN diagnostics, appointment scheduling, and incident processing. Impact: The issue resulted in a temporary backlog of updates. Once resolved, a number of delayed notifications and emails were automatically sent out as part of the recovery process. Current Status: This issue has now been fully resolved. All services are operating as normal. We apologise for the unexpected influx of emails and any inconvenience this may have caused. Thank you for your understanding and patience.
Update timeline
- resolved Nov 12, 2025, 04:00 AM UTC
Issue: Earlier today, we experienced an issue related to an SSL error with NBN systems. This caused delays in NBN diagnostics, appointment scheduling, and incident processing. Impact: The issue resulted in a temporary backlog of updates. Once resolved, a number of delayed notifications and emails were automatically sent out as part of the recovery process. Current Status: This issue has now been fully resolved. All services are operating as normal. We apologise for the unexpected influx of emails and any inconvenience this may have caused. Thank you for your understanding and patience.
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