Hosted Network Outage History
Hosted Network is up right nowPingoru has recorded 15 incidents for Hosted Network: 9 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Minor September 14, 2026 Brisbane vCloud incident 50m Connectivity (QLD), VoIP (QLD), Backup & DR as a Service (QLD)
Started Sep 14, 2026, 03:50 AM UTC· resolved Sep 14, 2026, 04:40 AM UTC
- resolved Sep 14, 2026, 05:12 AM UTC
This issue was caused by a hardware driver issue on a single host in the cluster holding the affected VMs. This host has been isolated from the cluster and affected VMs restored to service. Our team will continue to work with vendor support to further investigate the root cause.
Minor July 7, 2026 Telstra Network Outage Affecting Voice and Data Services 1d 4h
Started Jul 07, 2026, 10:37 PM UTC· resolved Jul 09, 2026, 02:51 AM UTC
- resolved Jul 09, 2026, 02:51 AM UTC
Hosted Network confirms that all affected Telstra mobile and data services have successfully restored following improvements on the Telstra mobile network. If your service still has any issues, please raise a fault to our support team via [email protected].
Minor June 12, 2026 Nationwide Disruption Impacting AAPT Services 1h 23m
Started Jun 12, 2026, 12:43 AM UTC· resolved Jun 12, 2026, 02:07 AM UTC
- resolved Jun 12, 2026, 02:07 AM UTC
AAPT has confirmed the issue has been identified and resolved, and services have stabilised. What happened: AAPT has advised that overnight their network experienced a sudden increase in the size of its routing table. In simple terms, a routing table is the map a carrier's network uses to work out where to send traffic across the internet, and it is shared between carriers using a protocol called BGP. When that map grew unexpectedly, it disrupted BGP routing within the AAPT core network, which flowed on to end customer services. This is what caused services to drop, flap, and in some cases remain offline during the incident window. This event occurred entirely within the AAPT carrier network, upstream of the services we deliver. All Hosted Network infrastructure operated normally throughout, with impact limited to services that traverse the AAPT network, including those delivered via TPG and VOCUS. Current status: Services should now be restored and stable. If you have any services that are still impacted or have not recovered cleanly, please raise a fault with our support team and we will investigate, as a small number of services can occasionally require manual intervention following an event of this nature. We will continue to monitor closely and will provide a further update if anything changes. Thank you for your patience while this was worked through.
Minor May 24, 2026 Unplanned incident - Nationwide DDoS attack 3d 5h Connectivity (NSW), Connectivity (VIC), Connectivity (QLD), Connectivity (WA) and 8 more
Started May 24, 2026, 01:56 AM UTC· resolved May 27, 2026, 07:18 AM UTC
- resolved Jun 05, 2026, 05:57 AM UTC
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Minor April 29, 2026 Unplanned incident - VIC nbn services 53m
Started Apr 29, 2026, 03:25 AM UTC· resolved Apr 29, 2026, 04:19 AM UTC
- resolved Apr 29, 2026, 04:19 AM UTC
Backhaul carrier has advised this fault should now be resolved. We can confirm alerts are clearing and traffic flow has been restored.
Minor April 22, 2026 Partial outage - Upstream voice carrier 40m
Started Apr 22, 2026, 02:38 AM UTC· resolved Apr 22, 2026, 03:18 AM UTC
- resolved Apr 22, 2026, 03:18 AM UTC
Our upstream carrier has advised this issue has been resolved and service should have returned to normal.
Minor April 10, 2026 Degraded - QLD vCloud NSX networking 19h 8m Connectivity (QLD), VoIP (QLD), Backup & DR as a Service (QLD)
Started Apr 10, 2026, 12:29 PM UTC· resolved Apr 11, 2026, 07:37 AM UTC
- resolved Apr 11, 2026, 07:37 AM UTC
This issue has now been resolved and full NSX SDN functionality restored
Minor November 30, 2025 Unscheduled incident - NSW, QLD connectivity 10m
Started Nov 30, 2025, 11:03 PM UTC· resolved Nov 30, 2025, 11:13 PM UTC
- resolved Feb 17, 2026, 12:44 AM UTC
This issue has now been resolved and services should be operating as normal.
Minor November 12, 2025 Incident Notification – Notification and NBN Diagnostic Delays –
Started Nov 12, 2025, 04:00 AM UTC· resolved Nov 12, 2025, 04:00 AM UTC
- resolved Nov 12, 2025, 04:00 AM UTC
Issue: Earlier today, we experienced an issue related to an SSL error with NBN systems. This caused delays in NBN diagnostics, appointment scheduling, and incident processing. Impact: The issue resulted in a temporary backlog of updates. Once resolved, a number of delayed notifications and emails were automatically sent out as part of the recovery process. Current Status: This issue has now been fully resolved. All services are operating as normal. We apologise for the unexpected influx of emails and any inconvenience this may have caused. Thank you for your understanding and patience.
Minor October 24, 2025 NSW Hazardous Works Notice – IaaS/vCloud 4h
Started Oct 24, 2025, 01:00 AM UTC· resolved Oct 24, 2025, 05:00 AM UTC
- resolved Feb 17, 2026, 12:44 AM UTC
Faulty hardware has been successfully replaced without impact, and full redundancy has been restored.
Minor October 13, 2025 NSW, ACT Unscheduled Incident - Network 1h 31m
Started Oct 13, 2025, 11:31 AM UTC· resolved Oct 13, 2025, 01:02 PM UTC
- resolved Feb 17, 2026, 12:44 AM UTC
Engineers identified the cause of the issue to be related to non-standard BPDU packets received to our network nbn services, and have implemented mitigations to restore services and stability while further investigation into the root cause is completed with nbn
Minor September 29, 2025 NSW Unscheduled Incident - Network 19m
Started Sep 29, 2025, 11:09 PM UTC· resolved Sep 29, 2025, 11:28 PM UTC
- resolved Feb 17, 2026, 12:44 AM UTC
The incident has been resolved
Minor September 25, 2025 Unscheduled Incident - VoIP 25m
Started Sep 25, 2025, 01:05 AM UTC· resolved Sep 25, 2025, 01:30 AM UTC
- resolved Feb 17, 2026, 12:44 AM UTC
Our Engineering team has confirmed, after monitoring, that the services are stable and the issue is completely resolved
Minor September 18, 2025 NSW Unscheduled Incident - Network 2h 39m
Started Sep 18, 2025, 06:48 PM UTC· resolved Sep 18, 2025, 09:27 PM UTC
- resolved Feb 17, 2026, 12:57 AM UTC
It appears at this stage the issue is likely the result of a faulty optical transceiver. The affected port has been shut down to stabilise routes while further investigation is completed. No further impact is expected.
Minor September 16, 2025 Unscheduled Incident - VoIP 1h 38m
Started Sep 16, 2025, 08:15 AM UTC· resolved Sep 16, 2025, 09:53 AM UTC
- resolved Feb 17, 2026, 12:57 AM UTC
Our upstream carrier has confirmed that the issue has been fully resolved. As a result, all inbound and outbound call services are now fully operational. Given the scale of the disruption, we have requested a comprehensive post-incident report from the carrier and will share any relevant findings once available. If you experience any further issues, please don’t hesitate to contact our support team for assistance.