Ongoing since 11:50 AM UTC, affecting Access Applications (STAAH SU) and Access Applications (STAAH MAX).
Dear Customer, We are sorry for the delays you continue to experience and thank you for your patience. Credit Card information remains unavailable in the Channel Manager so please continue to log into your OTA extranet to get card details. Customers with payment gateways remain unable to process transactions and consumers making bookings continue to be referred direct to your hotels to make payment. We are continuing to apply security updates to keep you and your business safe. We are working hard to restore your systems across the STAAH estate as quickly as possible. The services still under maintenance are: RatesTalk Instant Site CMS Vouchers Payment Gateway Hub Review Minder We don't yet have an estimated completion time, our next will be provided Wednesday 4th November. So that you can plan effectively, please continue to use the workarounds currently in place, and plan to do this for the rest of this week. We will of course advise you as soon as services are restored and we will continue to update you through the normal channels. Please subscribe here of future notifications here https://help-staah.theaccessgroup.com/en/articles/17022374-check-whether-staah-is-dow STAAH Max Also, please direct any questions to our support engineers through the Access Digital Assistant, full details can be found here - Support made simple in STAAH | STAAH Help Centre. Thank you for your understanding. Kind regards, STAAH Support Team
Affected components
Update timeline
- identified Oct 30, 2026, 11:30 AM UTC
Dear Customer, We are sorry for the delays you continue to experience and thank you for your patience. Credit Card information remains unavailable in the Channel Manager so please continue to log into your OTA extranet to get card details. Customers with payment gateways remain unable to process transactions and consumers making bookings continue to be referred direct to your hotels to make payment. We are continuing to apply security updates to keep you and your business safe. We are working hard to restore your systems across the STAAH estate as quickly as possible. The services still under maintenance are: RatesTalk Instant Site CMS Vouchers Payment Gateway Hub Review Minder We don't yet have an estimated completion time, our next will be provided Wednesday 4th November. So that you can plan effectively, please continue to use the workarounds currently in place, and plan to do this for the rest of this week. We will of course advise you as soon as services are restored and we will continue to update you through the normal channels. Please subscribe here of future notifications here https://help-staah.theaccessgroup.com/en/articles/17022374-check-whether-staah-is-dow STAAH Max Also, please direct any questions to our support engineers through the Access Digital Assistant, full details can be found here - Support made simple in STAAH | STAAH Help Centre. Thank you for your understanding. Kind regards, STAAH Support Team
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