Ongoing since 04:53 PM UTC, affecting Central Reservation System.
Please be advised that card detail information is not currently present on bookings made through CCM. Affected Service: SHR CCM Recommended Action: To retrieve card details for a booking made through a CCM connection, please log in to that channels extranet where the booking was made. We will provide an update when the issue has been resolved. We apologise for any inconvenience caused and thank you for your patience.
Affected components
Update timeline
- investigating Nov 01, 2026, 04:53 PM UTC
Please be advised that card detail information is not currently present on bookings made through CCM. Affected Service: SHR CCM Recommended Action: To retrieve card details for a booking made through a CCM connection, please log in to that channels extranet where the booking was made. We will provide an update when the issue has been resolved. We apologise for any inconvenience caused and thank you for your patience.
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