Hivebrite Outage History

Hivebrite is up right now

Hivebrite had 12 outages in the last 2 years totaling 133h 24m of downtime — averaging 0.5 incidents per month.

There were 12 Hivebrite outages since October 15, 2025 totaling 133h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hivebrite.com

Minor June 10, 2026

Access to Engagement Scoring on European platform

Detected by Pingoru
Jun 10, 2026, 03:38 PM UTC
Resolved
Jun 11, 2026, 04:52 PM UTC
Duration
1d 1h
Affected: European production servers
Timeline · 3 updates
  1. identified Jun 10, 2026, 03:38 PM UTC

    We have identified an incident impacting the computation of Engagement Scoring on our European platform. Information displayed in the platform, pertaining to Engagement Scoring, may not be up to date, a delay can be observed before it is refreshed. Our team is working on identifying the cause and assessing the impact. Updates will follow as we gather more information. Thank you for your patience.

  2. monitoring Jun 11, 2026, 03:15 PM UTC

    A fix has been implemented and deployed. We're catching up on the computation of Engagement Scoring events. Delay can still be observed on Engagement Scoring value for users. Updates will follow as we process Engagement Scoring events. Thank you for your patience.

  3. resolved Jun 11, 2026, 04:52 PM UTC

    The incident has been resolved. Engagement Scoring are now live and synchronized.

Read the full incident report →

Notice May 22, 2026

Access to Custom Domain on all environments

Detected by Pingoru
May 22, 2026, 03:48 PM UTC
Resolved
May 22, 2026, 08:07 PM UTC
Duration
4h 18m
Affected: European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers
Timeline · 2 updates
  1. identified May 22, 2026, 03:48 PM UTC

    We are currently aware of an incident preventing our customers from configuring, setting or updating their Custom Domain. There is no impact to access the platform or the security of the data. This is linked to the incident from one of our vendor (https://www.cloudflarestatus.com/incidents/znll7lfnd35h). We will update this incident once we have more information from our vendor. Thank you for your patience.

  2. resolved May 22, 2026, 08:07 PM UTC

    The incident has been resolved. Please reach out to our support team if you have additional questions.

Read the full incident report →

Minor April 3, 2026

Response time: front office and back-office on all environments

Detected by Pingoru
Apr 03, 2026, 02:24 PM UTC
Resolved
Apr 04, 2026, 05:02 AM UTC
Duration
14h 38m
Affected: European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers
Timeline · 6 updates
  1. identified Apr 03, 2026, 02:24 PM UTC

    We have identified a latency issue affecting a part of our services. We are actively working on resolving it. Updates will be provided as progress is made. Thank you for your understanding

  2. identified Apr 03, 2026, 04:05 PM UTC

    We are actively working on resolving the latency issue. Updates will be provided as progress is made. Thank you for your understanding.

  3. monitoring Apr 03, 2026, 06:28 PM UTC

    Optimizations have been implemented to minimize impact. The latency issue is being closely monitored. Updates will follow as we track the situation. Thank you for your patience and support.

  4. monitoring Apr 03, 2026, 06:37 PM UTC

    We are continuing to monitor for any further issues.

  5. investigating Apr 03, 2026, 08:45 PM UTC

    The latency issue has been resolved. Thank you for your understanding and cooperation. If you encounter further issues, please contact our support team.

  6. resolved Apr 04, 2026, 05:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

Response time: searching capabilities on US production

Detected by Pingoru
Mar 30, 2026, 07:21 AM UTC
Resolved
Mar 30, 2026, 10:31 AM UTC
Duration
3h 9m
Affected: US production servers
Timeline · 2 updates
  1. identified Mar 30, 2026, 07:21 AM UTC

    We have identified a latency issue affecting our services. We are actively working on resolving it. Updates will be provided as progress is made. Thank you for your understanding.

  2. resolved Mar 30, 2026, 10:31 AM UTC

    The latency issue has been resolved. Thank you for your understanding and cooperation. If you encounter further issues, please contact our support team.

Read the full incident report →

Major February 19, 2026

Access to web and API services on USproduction

Detected by Pingoru
Feb 19, 2026, 05:25 PM UTC
Resolved
Feb 19, 2026, 10:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 19, 2026, 05:25 PM UTC

    Our platform experienced technical issues, preventing most of our users and admins from accessing the platform, starting 11:02 CET today. We detected the incident shortly after. We identified the cause of the incident and successfully implemented mitigation measures at 11:35 CET. The platform was back online shortly after, all systems were fully working at 11:36 CET. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.

Read the full incident report →

Notice January 22, 2026

Third party issue - New tickets can't be filed

Detected by Pingoru
Jan 22, 2026, 05:03 PM UTC
Resolved
Jan 22, 2026, 05:58 PM UTC
Duration
54m
Affected: European production serversUS production serversApac production serversSwitzerland production servers
Timeline · 2 updates
  1. investigating Jan 22, 2026, 05:03 PM UTC

    We are experiencing an issue with our third-party handling our support tickets. We are currently investigating the issue. If you have any urgent tickets to create for now, please contact your CSM.

  2. resolved Jan 22, 2026, 05:58 PM UTC

    This incident has been resolved. You can submit tickets to our support team as usual. Thank you for your understanding.

Read the full incident report →

Major November 27, 2025

Global outage on all environments

Detected by Pingoru
Nov 27, 2025, 02:06 PM UTC
Resolved
Nov 27, 2025, 02:21 PM UTC
Duration
15m
Affected: European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers
Timeline · 3 updates
  1. monitoring Nov 27, 2025, 02:06 PM UTC

    Our platform is currently experiencing technical issues that are preventing users and admins from accessing the platform. There is no impact to existing customer data. The incident started at 14:40 CET. We have already identified the cause of the incident and are working on the resolution. We apologize for the inconvenience. Updates will be provided as progress is made. Thank you for your understanding.

  2. monitoring Nov 27, 2025, 02:09 PM UTC

    We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.

  3. resolved Nov 27, 2025, 02:21 PM UTC

    The incident has been resolved. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.

Read the full incident report →

Critical November 18, 2025

Global outage on all platforms

Detected by Pingoru
Nov 18, 2025, 11:52 AM UTC
Resolved
Nov 18, 2025, 08:39 PM UTC
Duration
8h 47m
Affected: European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers
Timeline · 3 updates
  1. identified Nov 18, 2025, 11:52 AM UTC

    Our platform is currently experiencing technical issues that can prevent users and admins from accessing the platform. There is no impact to existing customer data. We have identified the root cause of the issue, linked to one of our third-party (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). We apologize for the inconvenience and are working to resolve this as soon as possible.

  2. monitoring Nov 18, 2025, 02:54 PM UTC

    Our third-party is recovering from their outage. Our platforms are coming back up online as well since 3:36pm CET. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.

  3. resolved Nov 18, 2025, 08:39 PM UTC

    The incident has been resolved. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.

Read the full incident report →

Critical November 17, 2025

Global outage on us-sandbox

Detected by Pingoru
Nov 17, 2025, 04:40 PM UTC
Resolved
Nov 18, 2025, 08:39 PM UTC
Duration
1d 3h
Affected: US sandbox servers
Timeline · 5 updates
  1. investigating Nov 17, 2025, 04:40 PM UTC

    Our platform is currently experiencing technical issues that are preventing users and admins from accessing our US sandbox. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.

  2. identified Nov 17, 2025, 05:20 PM UTC

    We have identified the cause of the incident and are working on the resolution. Updates will be provided as progress is made. Thank you for your understanding.

  3. identified Nov 17, 2025, 05:42 PM UTC

    The synchronization between our search engine and the database is stopped. A fix will be implemented tomorrow morning (before 12:00PM CET).

  4. monitoring Nov 18, 2025, 10:33 AM UTC

    We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.

  5. resolved Nov 18, 2025, 08:39 PM UTC

    The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.

Read the full incident report →

Minor October 28, 2025

Response time: front-office, back-office on euprod

Detected by Pingoru
Oct 28, 2025, 09:58 AM UTC
Resolved
Oct 28, 2025, 04:38 PM UTC
Duration
6h 39m
Affected: European production servers
Timeline · 4 updates
  1. investigating Oct 28, 2025, 09:58 AM UTC

    We are currently investigating a latency issue affecting our services. Updates will follow as we work to identify the cause and assess the impact. Thank you for your patience.

  2. monitoring Oct 28, 2025, 10:52 AM UTC

    Optimizations have been implemented to minimize impact. The latency issue is being closely monitored. Updates will follow as we track the situation. Thank you for your patience and support.

  3. investigating Oct 28, 2025, 02:54 PM UTC

    The latency issue has been resolved. Thank you for your understanding and cooperation. If you encounter further issues, please contact our support team.

  4. resolved Oct 28, 2025, 04:38 PM UTC

    The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.

Read the full incident report →

Major October 20, 2025

Service outage on all production environments

Detected by Pingoru
Oct 20, 2025, 01:01 PM UTC
Resolved
Oct 21, 2025, 08:31 AM UTC
Duration
19h 30m
Affected: European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers
Timeline · 2 updates
  1. investigating Oct 20, 2025, 01:01 PM UTC

    Our platform is currently experiencing technical issues on multiple features (delays and errors in dispatching emails, embedding content) following a third-party outage, since 9.11am Oct 20. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.

  2. resolved Oct 21, 2025, 08:31 AM UTC

    The incident has been resolved. Our third-party has mitigated their outage issue. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.

Read the full incident report →

Minor October 15, 2025

Global outage on US production

Detected by Pingoru
Oct 15, 2025, 10:07 AM UTC
Resolved
Oct 16, 2025, 08:04 AM UTC
Duration
21h 57m
Affected: US production servers
Timeline · 3 updates
  1. identified Oct 15, 2025, 10:07 AM UTC

    Our platform has suffered technical issues that prevented a portion of our users and admins from accessing the platform. There is no impact to existing customer data. Users and admins may have been unsuccesful in using the platform between: - October 14th, 10:30pm CEST and 11:00pm CEST; - October 15th, 1:35am CEST and 2:20am CEST. We have identified the cause of the incident, have already deployed mitigation measures and are still working on the resolution of the incident. Updates will be provided as progress is made. Thank you for your understanding. We apologize for the inconvenience and are working to resolve this as soon as possible.

  2. monitoring Oct 15, 2025, 12:18 PM UTC

    We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.

  3. resolved Oct 16, 2025, 08:04 AM UTC

    The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.

Read the full incident report →