Hivebrite incident

Service outage on all production environments

Major Resolved View vendor source →

Hivebrite experienced a major incident on October 20, 2025 affecting European production servers and US production servers and 1 more component, lasting 19h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:01 PM UTC
Resolved
Oct 21, 2025, 08:31 AM UTC
Duration
19h 30m
Detected by Pingoru
Oct 20, 2025, 01:01 PM UTC

Affected components

European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers

Update timeline

  1. investigating Oct 20, 2025, 01:01 PM UTC

    Our platform is currently experiencing technical issues on multiple features (delays and errors in dispatching emails, embedding content) following a third-party outage, since 9.11am Oct 20. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.

  2. resolved Oct 21, 2025, 08:31 AM UTC

    The incident has been resolved. Our third-party has mitigated their outage issue. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.