Hivebrite incident

Third party issue - New tickets can't be filed

Notice Resolved View vendor source →

Hivebrite experienced a notice incident on January 22, 2026 affecting European production servers and US production servers and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 05:03 PM UTC
Resolved
Jan 22, 2026, 05:58 PM UTC
Duration
54m
Detected by Pingoru
Jan 22, 2026, 05:03 PM UTC

Affected components

European production serversUS production serversApac production serversSwitzerland production servers

Update timeline

  1. investigating Jan 22, 2026, 05:03 PM UTC

    We are experiencing an issue with our third-party handling our support tickets. We are currently investigating the issue. If you have any urgent tickets to create for now, please contact your CSM.

  2. resolved Jan 22, 2026, 05:58 PM UTC

    This incident has been resolved. You can submit tickets to our support team as usual. Thank you for your understanding.