Hivebrite experienced a critical incident on November 17, 2025 affecting US sandbox servers, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2025, 04:40 PM UTC
Our platform is currently experiencing technical issues that are preventing users and admins from accessing our US sandbox. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.
- identified Nov 17, 2025, 05:20 PM UTC
We have identified the cause of the incident and are working on the resolution. Updates will be provided as progress is made. Thank you for your understanding.
- identified Nov 17, 2025, 05:42 PM UTC
The synchronization between our search engine and the database is stopped. A fix will be implemented tomorrow morning (before 12:00PM CET).
- monitoring Nov 18, 2025, 10:33 AM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Nov 18, 2025, 08:39 PM UTC
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.