Hivebrite incident

Global outage on all platforms

Critical Resolved View vendor source →

Hivebrite experienced a critical incident on November 18, 2025 affecting European production servers and US production servers and 1 more component, lasting 8h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:52 AM UTC
Resolved
Nov 18, 2025, 08:39 PM UTC
Duration
8h 47m
Detected by Pingoru
Nov 18, 2025, 11:52 AM UTC

Affected components

European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers

Update timeline

  1. identified Nov 18, 2025, 11:52 AM UTC

    Our platform is currently experiencing technical issues that can prevent users and admins from accessing the platform. There is no impact to existing customer data. We have identified the root cause of the issue, linked to one of our third-party (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). We apologize for the inconvenience and are working to resolve this as soon as possible.

  2. monitoring Nov 18, 2025, 02:54 PM UTC

    Our third-party is recovering from their outage. Our platforms are coming back up online as well since 3:36pm CET. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.

  3. resolved Nov 18, 2025, 08:39 PM UTC

    The incident has been resolved. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.