Hivebrite incident

Response time: front office and back-office on all environments

Minor Resolved View vendor source →

Hivebrite experienced a minor incident on April 3, 2026 affecting European production servers and US production servers and 1 more component, lasting 14h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 02:24 PM UTC
Resolved
Apr 04, 2026, 05:02 AM UTC
Duration
14h 38m
Detected by Pingoru
Apr 03, 2026, 02:24 PM UTC

Affected components

European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers

Update timeline

  1. identified Apr 03, 2026, 02:24 PM UTC

    We have identified a latency issue affecting a part of our services. We are actively working on resolving it. Updates will be provided as progress is made. Thank you for your understanding

  2. identified Apr 03, 2026, 04:05 PM UTC

    We are actively working on resolving the latency issue. Updates will be provided as progress is made. Thank you for your understanding.

  3. monitoring Apr 03, 2026, 06:28 PM UTC

    Optimizations have been implemented to minimize impact. The latency issue is being closely monitored. Updates will follow as we track the situation. Thank you for your patience and support.

  4. monitoring Apr 03, 2026, 06:37 PM UTC

    We are continuing to monitor for any further issues.

  5. investigating Apr 03, 2026, 08:45 PM UTC

    The latency issue has been resolved. Thank you for your understanding and cooperation. If you encounter further issues, please contact our support team.

  6. resolved Apr 04, 2026, 05:02 AM UTC

    This incident has been resolved.