Hivebrite Outage History
Hivebrite is up right nowPingoru has recorded 50 incidents for Hivebrite: 12 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 15 of 720 (2%) |
| May 2026 | 1 | 4 of 744 (1%) |
| June 2026 | 2 | 25 of 720 (4%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 4 of 518 (1%) |
Incidents, newest first
Minor October 13, 2026 Access to webapplication on APAC environment 3h 56m Apac production servers
Started Oct 13, 2026, 06:42 AM UTC· resolved Oct 13, 2026, 10:38 AM UTC
- investigating Oct 13, 2026, 06:42 AM UTC
We are currently investigating the incident. Our team is working on identifying the cause and assessing the impact. Updates will follow as we gather more information. Thank you for your patience.
- investigating Oct 13, 2026, 06:43 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 13, 2026, 07:03 AM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Oct 13, 2026, 10:38 AM UTC
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.
Notice June 24, 2026 Access to the webapplication on European platform 12m European production servers
Started Jun 24, 2026, 06:38 AM UTC· resolved Jun 24, 2026, 06:50 AM UTC
- resolved Jun 24, 2026, 07:05 AM UTC
Our platform briefly experienced technical issues between 8:38am CEST and 8:50am CEST. The incident prevented access to our platform during the period of time. There were no impact on your data. We apologize for the inconvenience and thank you for your understanding.
Minor June 10, 2026 Access to Engagement Scoring on European platform 1d 1h European production servers
Started Jun 10, 2026, 03:38 PM UTC· resolved Jun 11, 2026, 04:52 PM UTC
- identified Jun 10, 2026, 03:38 PM UTC
We have identified an incident impacting the computation of Engagement Scoring on our European platform. Information displayed in the platform, pertaining to Engagement Scoring, may not be up to date, a delay can be observed before it is refreshed. Our team is working on identifying the cause and assessing the impact. Updates will follow as we gather more information. Thank you for your patience.
- monitoring Jun 11, 2026, 03:15 PM UTC
A fix has been implemented and deployed. We're catching up on the computation of Engagement Scoring events. Delay can still be observed on Engagement Scoring value for users. Updates will follow as we process Engagement Scoring events. Thank you for your patience.
- resolved Jun 11, 2026, 04:52 PM UTC
The incident has been resolved. Engagement Scoring are now live and synchronized.
Notice May 22, 2026 Access to Custom Domain on all environments 4h 18m European production servers, US production servers, Apac production servers, European sandbox servers and 2 more
Started May 22, 2026, 03:48 PM UTC· resolved May 22, 2026, 08:07 PM UTC
- identified May 22, 2026, 03:48 PM UTC
We are currently aware of an incident preventing our customers from configuring, setting or updating their Custom Domain. There is no impact to access the platform or the security of the data. This is linked to the incident from one of our vendor (https://www.cloudflarestatus.com/incidents/znll7lfnd35h). We will update this incident once we have more information from our vendor. Thank you for your patience.
- resolved May 22, 2026, 08:07 PM UTC
The incident has been resolved. Please reach out to our support team if you have additional questions.
Minor April 3, 2026 Response time: front office and back-office on all environments 14h 38m European production servers, US production servers, Apac production servers, European sandbox servers and 2 more
Started Apr 03, 2026, 02:24 PM UTC· resolved Apr 04, 2026, 05:02 AM UTC
- identified Apr 03, 2026, 02:24 PM UTC
We have identified a latency issue affecting a part of our services. We are actively working on resolving it. Updates will be provided as progress is made. Thank you for your understanding
- identified Apr 03, 2026, 04:05 PM UTC
We are actively working on resolving the latency issue. Updates will be provided as progress is made. Thank you for your understanding.
- monitoring Apr 03, 2026, 06:28 PM UTC
Optimizations have been implemented to minimize impact. The latency issue is being closely monitored. Updates will follow as we track the situation. Thank you for your patience and support.
- monitoring Apr 03, 2026, 06:37 PM UTC
We are continuing to monitor for any further issues.
- investigating Apr 03, 2026, 08:45 PM UTC
The latency issue has been resolved. Thank you for your understanding and cooperation. If you encounter further issues, please contact our support team.
- resolved Apr 04, 2026, 05:02 AM UTC
This incident has been resolved.
Minor March 30, 2026 Response time: searching capabilities on US production 3h 9m US production servers
Started Mar 30, 2026, 07:21 AM UTC· resolved Mar 30, 2026, 10:31 AM UTC
- identified Mar 30, 2026, 07:21 AM UTC
We have identified a latency issue affecting our services. We are actively working on resolving it. Updates will be provided as progress is made. Thank you for your understanding.
- resolved Mar 30, 2026, 10:31 AM UTC
The latency issue has been resolved. Thank you for your understanding and cooperation. If you encounter further issues, please contact our support team.
Major February 19, 2026 Access to web and API services on USproduction 34m
Started Feb 19, 2026, 10:02 AM UTC· resolved Feb 19, 2026, 10:36 AM UTC
- resolved Feb 19, 2026, 05:25 PM UTC
Our platform experienced technical issues, preventing most of our users and admins from accessing the platform, starting 11:02 CET today. We detected the incident shortly after. We identified the cause of the incident and successfully implemented mitigation measures at 11:35 CET. The platform was back online shortly after, all systems were fully working at 11:36 CET. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.
Notice January 22, 2026 Third party issue - New tickets can't be filed 54m European production servers, US production servers, Apac production servers, Switzerland production servers
Started Jan 22, 2026, 05:03 PM UTC· resolved Jan 22, 2026, 05:58 PM UTC
- investigating Jan 22, 2026, 05:03 PM UTC
We are experiencing an issue with our third-party handling our support tickets. We are currently investigating the issue. If you have any urgent tickets to create for now, please contact your CSM.
- resolved Jan 22, 2026, 05:58 PM UTC
This incident has been resolved. You can submit tickets to our support team as usual. Thank you for your understanding.
Major November 27, 2025 Global outage on all environments 15m European production servers, US production servers, Apac production servers, European sandbox servers and 2 more
Started Nov 27, 2025, 02:06 PM UTC· resolved Nov 27, 2025, 02:21 PM UTC
- monitoring Nov 27, 2025, 02:06 PM UTC
Our platform is currently experiencing technical issues that are preventing users and admins from accessing the platform. There is no impact to existing customer data. The incident started at 14:40 CET. We have already identified the cause of the incident and are working on the resolution. We apologize for the inconvenience. Updates will be provided as progress is made. Thank you for your understanding.
- monitoring Nov 27, 2025, 02:09 PM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Nov 27, 2025, 02:21 PM UTC
The incident has been resolved. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.
Critical November 18, 2025 Global outage on all platforms 8h 47m European production servers, US production servers, Apac production servers, European sandbox servers and 2 more
Started Nov 18, 2025, 11:52 AM UTC· resolved Nov 18, 2025, 08:39 PM UTC
- identified Nov 18, 2025, 11:52 AM UTC
Our platform is currently experiencing technical issues that can prevent users and admins from accessing the platform. There is no impact to existing customer data. We have identified the root cause of the issue, linked to one of our third-party (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). We apologize for the inconvenience and are working to resolve this as soon as possible.
- monitoring Nov 18, 2025, 02:54 PM UTC
Our third-party is recovering from their outage. Our platforms are coming back up online as well since 3:36pm CET. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Nov 18, 2025, 08:39 PM UTC
The incident has been resolved. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.
Critical November 17, 2025 Global outage on us-sandbox 1d 3h US sandbox servers
Started Nov 17, 2025, 04:40 PM UTC· resolved Nov 18, 2025, 08:39 PM UTC
- investigating Nov 17, 2025, 04:40 PM UTC
Our platform is currently experiencing technical issues that are preventing users and admins from accessing our US sandbox. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.
- identified Nov 17, 2025, 05:20 PM UTC
We have identified the cause of the incident and are working on the resolution. Updates will be provided as progress is made. Thank you for your understanding.
- identified Nov 17, 2025, 05:42 PM UTC
The synchronization between our search engine and the database is stopped. A fix will be implemented tomorrow morning (before 12:00PM CET).
- monitoring Nov 18, 2025, 10:33 AM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Nov 18, 2025, 08:39 PM UTC
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.
Minor October 28, 2025 Response time: front-office, back-office on euprod 6h 39m European production servers
Started Oct 28, 2025, 09:58 AM UTC· resolved Oct 28, 2025, 04:38 PM UTC
- investigating Oct 28, 2025, 09:58 AM UTC
We are currently investigating a latency issue affecting our services. Updates will follow as we work to identify the cause and assess the impact. Thank you for your patience.
- monitoring Oct 28, 2025, 10:52 AM UTC
Optimizations have been implemented to minimize impact. The latency issue is being closely monitored. Updates will follow as we track the situation. Thank you for your patience and support.
- investigating Oct 28, 2025, 02:54 PM UTC
The latency issue has been resolved. Thank you for your understanding and cooperation. If you encounter further issues, please contact our support team.
- resolved Oct 28, 2025, 04:38 PM UTC
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.
Major October 20, 2025 Service outage on all production environments 19h 30m European production servers, US production servers, Apac production servers, European sandbox servers and 2 more
Started Oct 20, 2025, 01:01 PM UTC· resolved Oct 21, 2025, 08:31 AM UTC
- investigating Oct 20, 2025, 01:01 PM UTC
Our platform is currently experiencing technical issues on multiple features (delays and errors in dispatching emails, embedding content) following a third-party outage, since 9.11am Oct 20. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.
- resolved Oct 21, 2025, 08:31 AM UTC
The incident has been resolved. Our third-party has mitigated their outage issue. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.
Minor October 15, 2025 Global outage on US production 21h 57m US production servers
Started Oct 15, 2025, 10:07 AM UTC· resolved Oct 16, 2025, 08:04 AM UTC
- identified Oct 15, 2025, 10:07 AM UTC
Our platform has suffered technical issues that prevented a portion of our users and admins from accessing the platform. There is no impact to existing customer data. Users and admins may have been unsuccesful in using the platform between: - October 14th, 10:30pm CEST and 11:00pm CEST; - October 15th, 1:35am CEST and 2:20am CEST. We have identified the cause of the incident, have already deployed mitigation measures and are still working on the resolution of the incident. Updates will be provided as progress is made. Thank you for your understanding. We apologize for the inconvenience and are working to resolve this as soon as possible.
- monitoring Oct 15, 2025, 12:18 PM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Oct 16, 2025, 08:04 AM UTC
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.
Critical June 12, 2025 Blank pages on all production environment 3h 4m European production servers, US production servers, Apac production servers, European sandbox servers and 2 more
Started Jun 12, 2025, 09:48 AM UTC· resolved Jun 12, 2025, 12:52 PM UTC
- investigating Jun 12, 2025, 09:48 AM UTC
Our platform is currently experiencing technical issues that are preventing users and admins from accessing the platform. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.
- identified Jun 12, 2025, 09:53 AM UTC
We have identified the cause of the incident and are working on the resolution. Updates will be provided as progress is made. Thank you for your understanding.
- monitoring Jun 12, 2025, 10:10 AM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Jun 12, 2025, 12:52 PM UTC
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.
Major June 3, 2025 Global outage on EU and US sandbox 3h 12m European sandbox servers, US sandbox servers
Started Jun 03, 2025, 09:49 AM UTC· resolved Jun 03, 2025, 01:01 PM UTC
- identified Jun 03, 2025, 09:49 AM UTC
Our platform is currently experiencing technical issues that are preventing users and admins from accessing the platform. There is no impact to existing customer data. We have identified the cause of the incident and are working on the resolution. We apologize for the inconvenience.
- monitoring Jun 03, 2025, 10:53 AM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Jun 03, 2025, 01:01 PM UTC
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.
Minor May 27, 2025 Issues accessing to the service on all platforms 1h 29m European production servers, US production servers, Apac production servers, Switzerland production servers
Started May 27, 2025, 03:37 PM UTC· resolved May 27, 2025, 05:07 PM UTC
- investigating May 27, 2025, 03:37 PM UTC
We are currently investigating the incident. Our team is working on identifying the cause and assessing the impact. Updates will follow as we gather more information. Thank you for your patience.
- identified May 27, 2025, 04:33 PM UTC
We have identified the cause of the incident and are working on the resolution. Updates will be provided as progress is made. Thank you for your understanding.
- monitoring May 27, 2025, 04:43 PM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved May 27, 2025, 05:07 PM UTC
The incident has been resolved. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.
Notice February 28, 2025 Header logo - reduced image quality 4d 23h European production servers, US production servers, Apac production servers, European sandbox servers and 2 more
Started Feb 28, 2025, 05:49 PM UTC· resolved Mar 05, 2025, 05:30 PM UTC
- identified Feb 28, 2025, 05:49 PM UTC
You might have noticed a lower quality in your header logo image. We have identified the root cause. The situation should be solved on Monday. There is no loss of data. Workaround meanwhile: you can reupload a logo if it is not ok to wait for Monday. Thank you for your understanding.
- identified Mar 03, 2025, 08:01 PM UTC
Fix was uploaded on sandboxes. We will rollout it to production environments tomorrow. The workaround is still valid while waiting for it: you can reupload a logo with a higher quality. Thank you for your patience.
- resolved Mar 05, 2025, 05:30 PM UTC
This incident has been resolved.
Notice January 24, 2025 500 errors on USPROD for 21 minutes 13h 15m
Started Jan 24, 2025, 04:45 PM UTC· resolved Jan 25, 2025, 06:00 AM UTC
- resolved Jan 24, 2025, 10:52 PM UTC
Between 17:45 and 18:06 Jan 22 (in French time), there was a significant occurrence of 500 errors affected all US production customers, causing service disruptions.
- postmortem Jan 24, 2025, 10:53 PM UTC
Dear customer, You recently faced an incident on our services. We understand the impact this may have had on your experience and thus want to explain what happened. ## Incident Overview | INCIDENT PROPERTIES | | | --- | --- | | Started | Jan 22, 2025 04:45 pm UTC | | Impact Ended | Jan 22, 2025 05:06 pm UTC | | Impact Duration | 1 minutes | | Environment | Usprod | ## What Happened Between 2025-01-22T16:40:00 and 2025-01-22T17:06:00, customers on the US production platform experienced a large number of 500 errors. This was due to two simultaneous overloads of activity at the same time. 1. A large campaign led to security bot scanning flooding the platform. This is a known issue that occurs regularly and leads to repetitive micro outages \(<1minute\). 2. A big event in a wide community led to an additonnal surge of traffic. In usual times, this would not have been an issue but added to the first event, it led to such a long service disruption. ## Preventive Measures We have identified the security bot scanning issue 2 months ago and have our teams working on a long-term fix targeted for Q1 2025. We also are working to improve our autoscaling, our app bootime and our caching of public pages. This will allow our platform to reach better performance, scalability and more particularly reliability. We sincerely appreciate your understanding and are committed to continually improving our services to deliver a more resilient and reliable experience. If you have any lingering questions, do not hesitate to reach out to your CSM or our support team. Sincerely, Hivebrite
Critical December 23, 2024 Global outage on all the productions and sandboxes 13h 47m European production servers, US production servers, Apac production servers, European sandbox servers and 2 more
Started Dec 23, 2024, 08:42 PM UTC· resolved Dec 24, 2024, 10:30 AM UTC
- investigating Dec 23, 2024, 08:42 PM UTC
Our platform is currently experiencing technical issues that are preventing users and admins from accessing the platform. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.
- identified Dec 23, 2024, 08:45 PM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 23, 2024, 08:46 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 23, 2024, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 24, 2024, 10:30 AM UTC
The incident has been resolved. Please reach out to your CSM if you have any questions.
- postmortem Dec 24, 2024, 02:43 PM UTC
Dear customer, ## Incident Overview Our platform experienced an unexpected incident that prevented you from accessing Hivebrite for several minutes. We sincerely apologize for the inconvenience and here are more details on the incident. | INCIDENT PROPERTIES | | | --- | --- | | **Started** | Dec 23, 2024 08:26 pm UTC | | **Impact Ended** | Dec 23, 2024 08:49 pm UTC | | **Impact Duration** | 23 minutes | | **Environment** | prod | ## What Happened Our traffic handler that manages redirection to our marketing website URLs was not configured properly. Because of that, in case of worldwide high traffic, it loses the connection with our server. We had identified the issue a few weeks ago and were planning a maintenance window in January to correct it. Everything was ready for the resolution. We thought there would be no issue to wait as much as this configuration existed for one year and a half and it had never led to any issue until now. However, the probabilities went against us. ## Impact on You There was no data loss and there is no long lasting impact after this incident. ## What was done Thanks to everything being already ready, the team could react and correct the behaviour straightaway. The infrastructure has been corrected during the incident. It will not reoccur. We sincerely appreciate your patience and understanding during this time. We are committed to continually improving our services to deliver a more resilient and reliable experience. If you have any lingering concerns or questions, please do not hesitate to reach out to your CSM or our support team. Sincerely, Hivebrite
Minor November 13, 2024 Connectivity issues for our LinkedIn SSO 5h 10m European production servers, US production servers, Apac production servers, European sandbox servers and 2 more
Started Nov 13, 2024, 11:12 AM UTC· resolved Nov 13, 2024, 04:23 PM UTC
- identified Nov 13, 2024, 11:12 AM UTC
We encounter issues with our LinkedIn connectivity (log in with LinkedIn). We are proceeding with an action plan. This should be resolved in the coming hours. For users unable to log in through LinkedIn, workaround is to log in through email and password.
- monitoring Nov 13, 2024, 03:06 PM UTC
We resolved the situation for all current LinkedIn synched users. We are monitoring the situation.
- resolved Nov 13, 2024, 04:23 PM UTC
The incident has been resolved. Thank you for your support and understanding.
Notice October 28, 2024 Access to mobile app news and events 2h 53m European production servers, US production servers, Apac production servers, European sandbox servers and 2 more
Started Oct 28, 2024, 11:45 AM UTC· resolved Oct 28, 2024, 02:39 PM UTC
- identified Oct 28, 2024, 11:45 AM UTC
Your users may face issues viewing events and news from the mobile app. We identified the rootcause and are working on fixing it. Thank you for your patience and understanding.
- resolved Oct 28, 2024, 02:39 PM UTC
Everything should be back to normal. Thank you for your understanding. If you have any questions or need assistance, don't hesitate to contact our Support team at [email protected].