HireVue experienced a major incident on December 20, 2022 affecting Evaluations and Interviews - On Demand, lasting 10h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 20, 2022, 04:51 PM UTC
Evaluator Tool Failure - Video Playback Since approximately 12:18 am MST, the HireVue Evaluator Tool has been unable to play video recordings. Investigation is underway.
- investigating Dec 20, 2022, 05:34 PM UTC
Investigation has revealed that some candidate interviews are also affected. If the position has Intro/Outro videos attached, there is a high risk the interview breaks.
- monitoring Dec 20, 2022, 05:51 PM UTC
We have identified the issue causing the failure of downloading video content on the backend within the HireVue system. The Evaluator tool and candidate interviews are working again. We will continue monitoring closely
- monitoring Dec 20, 2022, 05:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 20, 2022, 06:08 PM UTC
System is fully operational and stable