HireVue experienced a major incident on October 19, 2023 affecting Analytics and API and 1 more component, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
AnalyticsAPIAssessmentsEmailEvaluationsInterviews - CodeVueInterviews - LiveInterviews - On DemandScheduling / Calendar Integration
Update timeline
- investigating Oct 19, 2023, 06:59 PM UTC
The usonly (aka "Gov Cloud") environment is currently down. All accounts in usonly are impacted. We are actively investigating.
- identified Oct 19, 2023, 07:08 PM UTC
We have resized our web cluster in aws govcloud... site is loading for most users now. Web cluster upsizing continues
- monitoring Oct 19, 2023, 07:18 PM UTC
The govcloud web clusters have been upsized and expanded. We believe degraded performance is no longer happening but are monitoring closely
- resolved Oct 19, 2023, 11:01 PM UTC
This incident has been resolved.