HireVue experienced a major incident on December 15, 2023 affecting Chat Widget and Messaging - SMS and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2023, 01:38 AM UTC
We are experiencing a service disruption with Hiring Assistant (Chat & Scheduling) within our US region. In some HHA chatbots with roles that were newly created this week, candidates are advanced without being evaluated against pre-qualification requirements. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.
- monitoring Dec 15, 2023, 03:48 AM UTC
The underlying cause has been identified and fixed. We are monitoring the system to verify the change.
- resolved Dec 15, 2023, 04:40 PM UTC
This incident has been resolved.