HireVue incident

HireVue Classic: Analytics is experiencing degraded performance in US production

Minor Resolved View vendor source →

HireVue experienced a minor incident on April 18, 2024 affecting Analytics, lasting 10d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2024, 05:12 PM UTC
Resolved
Apr 29, 2024, 04:00 PM UTC
Duration
10d 22h
Detected by Pingoru
Apr 18, 2024, 05:12 PM UTC

Affected components

Analytics

Update timeline

  1. investigating Apr 18, 2024, 05:12 PM UTC

    We are experiencing degraded performance with Analytics in HV Classic within our US production region. The performance degradation is resulting in intermittent errors when attempting to load the "Interview Funnel," "Candidate Experience," and "Evaluations" pages within Analytics. The "Data Exports" page is not impacted. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

  2. resolved May 28, 2024, 04:03 PM UTC

    The performance degradation of Analytics in HV Classic within our US production region has been resolved. There was a hardware issue with one of the components that we worked with our cloud provider to fix.