HireVue experienced a minor incident on January 24, 2023 affecting Assessments, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 24, 2023, 08:25 PM UTC
We are experiencing a service disruption with Assessments scoring within our EU region. EUprd stopped scoring new Assessments interviews around 6PM (Mountain time) January 23rd. The team has identified the root cause and has made a fix to resolve it. We are working through a scoring backlog and the team is making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. We estimate this will be fully resolved within several hours. We will continue to update here as we continue to work through the backlog. Individual system components are listed below.
- monitoring Jan 24, 2023, 10:10 PM UTC
We have made progress working through the interview backlog and we have a few more interviews left to process. We are continuing to monitor for any further issues.
- resolved Jan 24, 2023, 11:49 PM UTC
This incident has been resolved and all affected interviews have been scored. If you have any concerns or issues with scoring, please reach out to [email protected].