HireVue experienced a major incident on June 17, 2024 affecting Candidate Experience and Applicant Results Center (ARC) and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2024, 07:18 PM UTC
Message: We are experiencing a service disruption with the Legacy VJT and T2O services within our US, Europe, and Australia regions. Users may see intermittent 504 errors. And integrated ATS’ requests may experience delays or failures. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.
- monitoring Jun 17, 2024, 10:23 PM UTC
The issue is identified and a fix applied. The team will continue to monitor.
- monitoring Jun 18, 2024, 01:54 AM UTC
We are continuing to monitor.
- resolved Jun 18, 2024, 10:41 PM UTC
This incident has been resolved.