HireVue incident
Unexpected Incident: T2O Unable to Display Scores for AI assessments
HireVue experienced a minor incident on September 5, 2024 affecting Assessments and Assessments and 1 more component, lasting 23h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 05, 2024, 04:52 PM UTC
We are experiencing a service disruption with T2O Assessments within our US, EU, and AU regions. Customers report being unable to view the AI assessment score on completed interviews. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.
- identified Sep 05, 2024, 06:17 PM UTC
We have identified a potential fix for the issue and are currently in the testing phase. Early results from our tests are positive, and we are making good progress toward resolving the problem. We are confident that this is a display issue only, and the scores for our assessment suite are not lost. Once the issue is fully resolved, the scores will be available. We appreciate your patience as we work to restore full service. As progress continues, we will provide further updates.
- identified Sep 05, 2024, 09:52 PM UTC
We have deployed a fix to all affected environments and will continue to monitor.
- monitoring Sep 05, 2024, 09:53 PM UTC
We have deployed a fix to all affected environments and will continue to monitor.
- resolved Sep 06, 2024, 04:41 PM UTC
After monitoring all environments for stability, we are pleased to report that the issue has been fully resolved. The AI assessment scores are now displaying correctly across all regions