HireVue incident

SSO Users Unable to Log In

Critical Resolved View vendor source →

HireVue experienced a critical incident on April 10, 2025 affecting Single Sign-On (SSO) and Single Sign-On (SSO) and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2025, 12:17 PM UTC
Resolved
Apr 10, 2025, 03:37 PM UTC
Duration
3h 19m
Detected by Pingoru
Apr 10, 2025, 12:17 PM UTC

Affected components

Single Sign-On (SSO)Single Sign-On (SSO)Single Sign-On (SSO)

Update timeline

  1. investigating Apr 10, 2025, 12:17 PM UTC

    Users attempting to log in via SSO are seeing a SAML assertion failure message.

  2. identified Apr 10, 2025, 12:31 PM UTC

    We have identified the cause of the issue and are working on resolution now.

  3. identified Apr 10, 2025, 12:45 PM UTC

    We have confirmed that direct SSO access is still functional, but users requiring a mechanism that manages and directs authentication to the appropriate app (.com, .au, .eu) are experiencing the SAML error.

  4. identified Apr 10, 2025, 01:27 PM UTC

    We are continuing to work toward resolution.

  5. identified Apr 10, 2025, 02:29 PM UTC

    The fix has been implemented and we are monitoring performance to confirm complete resolution of this issue.

  6. resolved Apr 10, 2025, 03:37 PM UTC

    The implemented fix has proven successful. This issue is now resolved.