HireVue incident

Intermittent slow and nonresponsive page loads

Minor Resolved View vendor source →

HireVue experienced a minor incident on May 11, 2025 affecting Admin / Recruiter and Analytics and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2025, 06:59 AM UTC
Resolved
May 11, 2025, 08:58 AM UTC
Duration
1h 59m
Detected by Pingoru
May 11, 2025, 06:59 AM UTC

Affected components

Admin / RecruiterAnalyticsAPIAssessmentsATS IntegrationsEmailEvaluationsInterviews - CodeVueInterviews - LiveInterviews - On Demand

Update timeline

  1. investigating May 11, 2025, 06:59 AM UTC

    The Hirevue dashboard and candidate experience is currently experiencing intermittent slowly loading and nonresponsive pages. We are working to understand and fix this issue as soon as possible.

  2. identified May 11, 2025, 07:55 AM UTC

    We believe we have identified the cause and are working on resolving the issue as soon as possible.

  3. identified May 11, 2025, 08:19 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 11, 2025, 08:58 AM UTC

    We have resolved the incident which was a result of a high database load due to a scheduled process.