Hightouch incident

Subset of syncs to Snowflake failing

Notice Resolved View vendor source →

Hightouch experienced a notice incident on August 12, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2025, 12:42 PM UTC
Resolved
Aug 11, 2025, 07:00 PM UTC
Duration
—
Detected by Pingoru
Aug 12, 2025, 12:42 PM UTC

Update timeline

  1. resolved Aug 12, 2025, 12:42 PM UTC

    At 12:00 PM PT, an issue was introduced that caused a subset of syncs to Snowflake to fail with error: Cannot read properties of undefined. The regression was identified and fixed, and normal service resumed at 4:00 PM PT, with all affected syncs expected to succeed on their next run.