Hightouch experienced a critical incident on August 13, 2025 affecting AWS ap-south-1 (Mumbai) and AWS eu-west-1 (Ireland) and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)GCP us-east4 (N. Virginia)GCP europe-west1 (Belgium)Azure eastus (Virginia)
Update timeline
- investigating Aug 13, 2025, 12:17 AM UTC
We are investigating issues with our syncing engine causing syncs to fail or not run.
- investigating Aug 13, 2025, 12:20 AM UTC
We are investigating issues with our syncing engine causing syncs to fail or not run.
- resolved Aug 13, 2025, 01:00 AM UTC
The issues has been identified and fixed, and syncs are now recovering.