HighLevel incident

Phone number purchase not working

Major Resolved View vendor source →

HighLevel experienced a major incident on February 4, 2026 affecting LC Phone, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 06:25 PM UTC
Resolved
Feb 04, 2026, 07:08 PM UTC
Duration
43m
Detected by Pingoru
Feb 04, 2026, 06:25 PM UTC

Affected components

LC Phone

Update timeline

  1. investigating Feb 04, 2026, 06:25 PM UTC

    We have identified some partial issues with the first purchase of phone numbers. Team is running this down.

  2. resolved Feb 04, 2026, 07:08 PM UTC

    The issue has been fully resolved, and all functionality has been restored. The incident was caused by an issue with one of our third-party vendors, which has now been addressed.