HighLevel experienced a minor incident on February 13, 2026 affecting LC Phone, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2026, 02:19 PM UTC
We are currently experiencing an ongoing issue affecting incoming calls across the platform. Users on both the mobile app and web app are reporting that incoming calls are not connecting properly — calls continue ringing and cannot be picked up. This impacts customers using both LC Phone and Twilio-integrated numbers. Our engineering team is actively investigating the root cause and working on a fix. We’ll provide the next update as soon as we have more information or a resolution timeline.
- investigating Feb 13, 2026, 06:15 PM UTC
The team has identified the issue and is working on a deployment to resolve this issue.
- resolved Feb 13, 2026, 06:47 PM UTC
We have resolved this issue and service functionality has been restored.