Higher Logic incident

Thrive Marketing Enterprise (Real Magnet) partial sending issue

Major Resolved View vendor source →

Higher Logic experienced a major incident on July 1, 2025 affecting Marketing Enterprise (Real Magnet), lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 03:28 PM UTC
Resolved
Jul 01, 2025, 06:32 PM UTC
Duration
3h 4m
Detected by Pingoru
Jul 01, 2025, 03:28 PM UTC

Affected components

Marketing Enterprise (Real Magnet)

Update timeline

  1. investigating Jul 01, 2025, 03:28 PM UTC

    Our team is aware of the current issue and are investigating it. Send to individual messages are currently not processing. Group sends are processing but may be slow and you may not see metrics right away. If you need to test a message urgently, as a temporary workaround, please create a test group and add yourself to the group. You can send the message to that group.

  2. monitoring Jul 01, 2025, 05:59 PM UTC

    A fix has been implemented and we are monitoring the results. Previously sent emails should be received.

  3. resolved Jul 01, 2025, 06:32 PM UTC

    This incident has been resolved.