Heron Data incident

PDF parsing issue

Major Resolved

Heron Data experienced a major incident on April 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 01:05 PM UTC
Resolved
Jan 27, 2023, 01:24 PM UTC
Duration
—
Detected by Pingoru
Apr 23, 2026, 01:05 PM UTC

Update timeline

  1. identified Apr 23, 2026, 01:05 PM UTC

    We are experiencing issues with our PDF parsing capabilities. The issue has been identified and the fix is in progress.

  2. monitoring Apr 23, 2026, 01:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2026, 01:05 PM UTC

    This incident has been resolved.