Heron Data incident

Degraded API performance

Notice Resolved

Heron Data experienced a notice incident on April 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 01:05 PM UTC
Resolved
Oct 07, 2021, 01:14 PM UTC
Duration
—
Detected by Pingoru
Apr 23, 2026, 01:05 PM UTC

Update timeline

  1. resolved Apr 23, 2026, 01:05 PM UTC

    As part of releasing new ML models to improve our merchant extraction service, we hit scaling issues when exposed to a higher than normal throughput. All the relevant checks were made in testing, local and staging environments but unfortunately nothing could reproduce production-level traffic. We have reverted the release, and all systems are fully functional again.