Heron Data incident

Degraded API Performance

Notice Resolved

Heron Data experienced a notice incident on April 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 01:05 PM UTC
Resolved
Sep 15, 2021, 06:00 PM UTC
Duration
—
Detected by Pingoru
Apr 23, 2026, 01:05 PM UTC

Update timeline

  1. resolved Apr 23, 2026, 01:05 PM UTC

    Some users might have experienced intermittent 500 response codes between 7PM and 8PM BST. This was caused by a monitoring tool we added to better understand our usage and latency which unfortunately interfered with external API calls which we rely on for some API endpoints and users. Once we identified the issue we reverted the monitoring changes and all systems returned to normal. Moving forward we will deploy and babysit all monitoring changes (on top of code deploys and core infra changes) in staging before releasing to production.