Heron Data incident

Elevated API Errors

Major Resolved

Heron Data experienced a major incident on April 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 01:05 PM UTC
Resolved
Mar 01, 2023, 10:54 AM UTC
Duration
—
Detected by Pingoru
Apr 23, 2026, 01:05 PM UTC

Update timeline

  1. monitoring Apr 23, 2026, 01:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. investigating Apr 23, 2026, 01:05 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  3. resolved Apr 23, 2026, 01:05 PM UTC

    This incident has been resolved.

  4. resolved Apr 23, 2026, 01:05 PM UTC

    We apologise for the increased 500 errors and timeouts experienced in the last 10 hours. We introduced a new index to our database which was partially built and resulted in an “invalid” state. This resulted in long running queries which blocked subsequent reads. We dropped the index, as well as blocking database processes, and are now recovered.