Heron Data incident

Database outage

Critical Resolved

Heron Data experienced a critical incident on April 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 01:05 PM UTC
Resolved
Apr 07, 2023, 11:33 AM UTC
Duration
—
Detected by Pingoru
Apr 23, 2026, 01:05 PM UTC

Update timeline

  1. identified Apr 23, 2026, 01:05 PM UTC

    We have remediated part of the issue. Now the outage is limited to async processing and any route that involves fetching transaction categories (e.g., delete & get transactions, end user endpoints like /summary, /profit_and_loss, and various reports). We are executing a fix which is underway for the remainder

  2. identified Apr 23, 2026, 01:05 PM UTC

    We are continuing to work on a fix for this issue.

  3. investigating Apr 23, 2026, 01:05 PM UTC

    We are currently investigating an issue where we have reached the maximum number of IDs for a table in our database. We have to schedule some emergency downtime to resolve the issue

  4. identified Apr 23, 2026, 01:05 PM UTC

    We are running a backfill on the table in question which we believe will take ~6 hours, so we will provide another update around then

  5. identified Apr 23, 2026, 01:05 PM UTC

    The issue has been identified and a fix is being implemented.

  6. identified Apr 23, 2026, 01:05 PM UTC

    We have identified that a related database table is impacted, and are implementing a fix

  7. identified Apr 23, 2026, 01:05 PM UTC

    The database migration is complete and async processing is back online

  8. monitoring Apr 23, 2026, 01:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Apr 23, 2026, 01:05 PM UTC

    This incident has been resolved.

  10. monitoring Apr 23, 2026, 01:05 PM UTC

    We are continuing to monitor for any further issues.

  11. monitoring Apr 23, 2026, 01:05 PM UTC

    A fix has been implemented and we are monitoring the results.