Heron Data incident

API instability

Minor Resolved

Heron Data experienced a minor incident on April 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 01:05 PM UTC
Resolved
Jun 22, 2023, 09:53 AM UTC
Duration
—
Detected by Pingoru
Apr 23, 2026, 01:05 PM UTC

Update timeline

  1. resolved Apr 23, 2026, 01:05 PM UTC

    This incident has been resolved. We experienced a high number of API requests that were using a high amount of CPU, overwhelming our infrastructure. We shipped a change that reduced the CPU usage, and have seen normal CPU usage for the last 8 hours

  2. identified Apr 23, 2026, 01:05 PM UTC

    We have identified the cause of the error rate issue and are actively working on resolving it. Thank you for your patience as we work towards a solution.

  3. monitoring Apr 23, 2026, 01:05 PM UTC

    We have implemented mitigation measures to address the higher than usual error rate with our API. We will continue to closely monitor the situation. Thank you for your understanding.

  4. investigating Apr 23, 2026, 01:05 PM UTC

    We are currently experiencing a higher than usual error rate with our API. Our team is actively investigating and working on resolving the issue. Updates to follow soon. We apologize for any inconvenience caused. Thank you for your patience.