Heron Data incident

High rate of timeouts

Notice Resolved

Heron Data experienced a notice incident on April 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 01:05 PM UTC
Resolved
Dec 03, 2023, 10:23 PM UTC
Duration
—
Detected by Pingoru
Apr 23, 2026, 01:05 PM UTC

Update timeline

  1. investigating Apr 23, 2026, 01:05 PM UTC

    We are experiencing an increase in timeouts and are investigating the issue. We have taken intermediate steps to mitigate this and will update you as and when we have more information.

  2. resolved Apr 23, 2026, 01:05 PM UTC

    The API has been stable and working since the fix. This is now been marked as resolved.

  3. monitoring Apr 23, 2026, 01:05 PM UTC

    A fix was implemented on 30/11/2023 at 19:30 UTC and our monitoring systems have no reports of further timeouts. We will continue monitoring throughout the day.