Heriot-Watt University incident
Website Search - issues with returning results, filtering traffic spikes
Resolved after 6 days 2 hours, on June 19, 2026.
The software supplier is monitoring the traffic filter from certain locations. There are still reports of genuine traffic failing to access search results with the error message 'Error: Failed to fetch'. The filters will be further refined and we will update on this status message when this is set up.
Update timeline
- investigating Jun 19, 2026, 11:19 AM UTC
The website search facility on www.hw.ac.uk is experiencing large traffic spikes and filtering has been implemented whilst the issue is further investigated, the software supplier is actively working to resolve issues.
- resolved Jun 23, 2026, 07:54 AM UTC
The software supplier is monitoring the traffic filter from certain locations. There are still reports of genuine traffic failing to access search results with the error message 'Error: Failed to fetch'. The filters will be further refined and we will update on this status message when this is set up.
- resolved Jun 25, 2026, 01:35 PM UTC
We've now resolved the incident. Thanks for your patience.
Your product runs on more than Heriot-Watt University
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services