Heriot-Watt University incident

Online Payment Unavailable

Resolved after 30 minutes, affecting Online Payments and Student Administration Systems and 1 more, on November 12, 2026.

investigating Nov 12, 2026, 09:53 AM UTC

Following the maintenance work on the 1oth and 11th, we have found an issue preventing us from restoring access to Online Payments. We are working on this as a priority and hope to restore access as soon as possible.

Started
Nov 12, 2026, 09:53 AM UTC
Resolved
Nov 12, 2026, 10:23 AM UTC
Duration
30m
Detected by Pingoru
Nov 12, 2026, 09:53 AM UTC

Affected components

Online PaymentsStudent Administration SystemsSystems for Students

Update timeline

  1. investigating Nov 12, 2026, 09:53 AM UTC

    Following the maintenance work on the 1oth and 11th, we have found an issue preventing us from restoring access to Online Payments. We are working on this as a priority and hope to restore access as soon as possible.

  2. resolved Nov 12, 2026, 10:23 AM UTC

    We've now resolved the incident. Thanks for your patience.

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